Bilingual Patient Services Call Center Representative (PRN)

Western North Carolina Community Health Services (WNCCHS); Asheville (NC); On-site; USD 25,000 - 28,000; Part time

Benefits offered by this job

No weekends or holiday work

Free telehealth service for you and a,

403b Retirement Savings with Match

Job summary

Western North Carolina Community Health Services (WNCCHS) is seeking a Patient Services Representative (PSR) - Call Center on a PRN basis for on-site work at Minnie Jones Health Center. Shifts are 8 hours, with pre-scheduled, same-day, and current-week assignments available, Monday through Friday 7:30 am to 6 pm.

The PSR handles call routing, registration, eligibility verification, and general inquiries, serving patients with compassion across diverse backgrounds.

Qualifications

• Experience as a CNA or MA preferred.
• At least one year in a customer-facing role in any service-related industry.
• Sliding fee scale experience required.
• High School diploma or equivalent required.
• At least one year in a medical office setting preferred.
• Bilingual English/Spanish is highly desired.

Responsibilities

• Provide phone coverage during business hours for patient inquiries.
• Assist patients with call routing, registration, and scheduling tasks.
• Verify eligibility and answer general inquiries with empathy and accuracy.
• Communicate with patients from diverse backgrounds to ensure respectful care.

Skills

Customer service experience

Bilingual English/Spanish

CNA/MA background

Medical office experience

Education

High School diploma or equivalent

Tools

Relias LMS

Job description

Western North Carolina Community Health Services (WNCCHS) is seeking a Patient Services Representative (PSR) - Call Center on a PRN basis for on-site work at Minnie Jones Health Center. Shifts are 8 hours, with pre-scheduled, same-day, and current-week assignments available, Monday through Friday 7:30 am to 6 pm.

The PSR handles call routing, registration, eligibility verification, and general inquiries, serving patients with compassion across diverse backgrounds.