Patient Service Representative - Call Center

Western North Carolina Community Health Services (WNCCHS); Asheville (NC); On-site; USD 25,000 - 28,000; Part time

Benefits offered by this job

No weekends or holiday work

Free telehealth service for you and a,

403b Retirement Savings with Match

Job summary

Western North Carolina Community Health Services (WNCCHS) is seeking a Patient Services Representative (PSR) - Call Center on a PRN basis for on-site work at Minnie Jones Health Center. Shifts are 8 hours, with pre-scheduled, same-day, and current-week assignments available, Monday through Friday 7:30 am to 6 pm.

The PSR handles call routing, registration, eligibility verification, and general inquiries, serving patients with compassion across diverse backgrounds.

Qualifications

• Experience as a CNA or MA preferred.
• At least one year in a customer-facing role in any service-related industry.
• Sliding fee scale experience required.
• High School diploma or equivalent required.
• At least one year in a medical office setting preferred.
• Bilingual English/Spanish is highly desired.

Responsibilities

• Provide phone coverage during business hours for patient inquiries.
• Assist patients with call routing, registration, and scheduling tasks.
• Verify eligibility and answer general inquiries with empathy and accuracy.
• Communicate with patients from diverse backgrounds to ensure respectful care.

Skills

Customer service experience

Bilingual English/Spanish

CNA/MA background

Medical office experience

Education

High School diploma or equivalent

Tools

Relias LMS

Job description

PATIENT SERVICES REPRESENTATIVE- Call Center- PRN

Are you passionate about helping the underserved?

Western NC Community Health Services (WNCCHS) is a Federally Qualified Health Center (FQHC). We are committed to caring for our patients with purpose and integrity and providing our team members with the support they need.

We are looking for a Patient Services Representative (PSR)- Call Center on an as needed basis (PRN). These services would be needed on-site at our Minnie Jones Health Center which is open Monday through Friday from 7:30 am to 6 pm. WNCCHS will offer the Patient Services Rep pre-scheduled, same day, and current week assignments. We offer 8-hour shifts.

The PSR- Call Center (PRN) provides phone coverage during business hours. They assist patients with call routing, registration, eligibility verification, and general inquiries. They communicate with people of various diverse backgrounds, ensuring all patients are treated in a sensitive and compassionate way.

Qualifications

• Experience as a Certified Nursing Assistant (CNA) or Medical Assistant (MA), preferred.
• At least one year in a customer-facing role in any service-related industry.
• Sliding fee scale experience required.
• High School diploma or equivalent required.
• At least one year in a medical office setting is preferred.
• Bilingual English/Spanish is highly desired.

Work/Life Benefits

• No weekends, or holiday work required
• Free telehealth service for you and your household
• 403b Retirement Savings with Match

Career Growth Benefits

• Monthly Staff Meetings and Training
• Relias Learning Management System (LMS)

Western North Carolina Community Health Services (WNCCHS) is an equal opportunity employer, and all qualified applicants will receive consideration for employment, services, programs or activities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Salary: $18.50 - $20.00 per hour