Patient Services Rep- Call Center

Western North Carolina Community Health Services; Chicago (IL); Sur place; USD 36 000 - 50 000; Plein temps

Avantages offerts par ce poste

Free telehealth service for you and你的家

Résumé du poste

Western NC Community Health Services (WNCCHS) in Chicago is seeking a Patient Services Representative (PSR) – Call Center on-site at the Minnie Jones Health Center. The role supports patient calls, routes inquiries, handles registration, and verifies eligibility during regular weekday hours (Monday–Friday).

The position is full-time and benefits from a caring, patient-centered environment. Candidates with CNA/MA backgrounds or experience in medical office settings are preferred.

Qualifications

• Experience in customer-facing roles in a service-related environment.
• Preferred CNA or Medical Assistant background.
• Bilingual English/Spanish is highly desirable.
• Knowledge of sliding fee scale processes is required.
• High School diploma or equivalent is required.

Responsabilités

• Provide phone coverage during business hours in a call center.
• Assist patients with call routing, registration, and basic inquiries.
• Verify patient eligibility and communicate with diverse populations.
• Maintain compassionate, sensitive communication with all patients.

Connaissances

Customer service

Bilingual English/Spanish

Medical office experience

CNA/MA background

Sliding fee scale experience

Formation

High School diploma or equivalent

Description du poste

PATIENT SERVICES REPRESENTATIVE- Call Center

Are you passionate about helping the underserved?

Western NC Community Health Services (WNCCHS) is a Federally Qualified Health Center (FQHC). We are committed to caring for our patients with purpose and integrity and providing our team members with the support they need.

We are looking for a Patient Services Representative (PSR)- Call Center. These services would be needed on-site at our Minnie Jones Health Center which is open Monday through Friday from 7:30 am to 6 pm. This is a 40 hour a week, full time permanent position with a Monday through Friday schedule.

The PSR- Call Centerprovides phone coverage during business hours. They assist patients with call routing, registration, eligibility verification, and general inquiries. They communicate with people of various diverse backgrounds, ensuring all patients are treated in a sensitive and compassionate way.

QUALIFICATIONS

• Experience as a Certified Nursing Assistant (CNA) or Medical Assistant (MA), preferred.
• At least one year in a customer-facing role in any service-related industry.
• Sliding fee scale experience required.
• High School diploma or equivalent required.
• At least one year in a medical office setting is preferred.
• Bilingual English/Spanish is highly desired.

WORK/LIFE BENEFITS

• Free telehealth service for you and your household
• 403b Retirement Savings with Match

CAREER GROWTH BENEFITS

• Monthly Staff Meetings and Training

Western North Carolina Community Health Services (WNCCHS) is an equal opportunity employer, and all qualified applicants will receive consideration for employment, services, programs or activities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.