Patient Services Rep- Call Center

Western North Carolina Community Health Services (WNCCHS); Asheville (NC); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

No weekends or holidays

Free telehealth service for you and/or

403b Retirement Savings with Match

Job summary

Western North Carolina Community Health Services (WNCCHS) is seeking a Patient Services Representative (PSR) - Call Center to join our on-site team at Minnie Jones Health Center in Asheville. The role supports patients with call routing, registration, and inquiries during standard business hours.

This full-time position offers a Monday–Friday schedule, 40 hours per week, with no weekend or holiday work. The PSR will assist with eligibility verification and provide compassionate, culturally

Qualifications

• Experience as a CNA or MA preferred.
• At least 1 year in a customer-facing role in any service-related industry.
• HS diploma or equivalent required.
• Bilingual English/Spanish highly desired.
• At least 1 year in a medical office setting preferred.

Responsibilities

• Provide call routing and registration assistance.
• Verify patient eligibility.
• Answer general inquiries from patients.

Skills

Customer-facing experience

Bilingual English/Spanish

Education

HS diploma or equivalent

CNA/MA certification

1+ year medical office experience

Job description

PATIENT SERVICES REPRESENTATIVE- Call Center

Are you passionate about helping the underserved?

Western NC Community Health Services (WNCCHS) is a Federally Qualified Health Center (FQHC). We are committed to caring for our patients with purpose and integrity and providing our team members with the support they need.

We are looking for a Patient Services Representative (PSR)- Call Center. These services would be needed on-site at our Minnie Jones Health Center which is open Monday through Friday from 7:30 am to 6 pm. This is a 40 hour a week, full time permanent position with a Monday through Friday schedule.

The PSR- Call Center provides phone coverage during business hours. They assist patients with call routing, registration, eligibility verification, and general inquiries. They communicate with people of various diverse backgrounds, ensuring all patients are treated in a sensitive and compassionate way.

Qualifications

• Experience as a Certified Nursing Assistant (CNA) or Medical Assistant (MA), preferred.
• At least one year in a customer-facing role in any service-related industry.
• Sliding fee scale experience required.
• High School diploma or equivalent required.
• At least one year in a medical office setting is preferred.
• Bilingual English/Spanish is highly desired.

Work/Life Benefits

• No weekends, or holiday work required
• Free telehealth service for you and your household
• 403b Retirement Savings with Match

Career Growth Benefits

• Monthly Staff Meetings and Training
• Relias Learning Management System (LMS)

Western North Carolina Community Health Services (WNCCHS) is an equal opportunity employer, and all qualified applicants will receive consideration for employment, services, programs or activities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Salary: $18.50 - $20.00 per hour