Patient Service Representative – Call Center

Western North Carolina Community Health Services; North Carolina; On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health plans

Paid holidays

Floating holidays

PTO (156 hours first year)

No weekends or holiday work

Telehealth

403b Retirement Savings

Job summary

Western North Carolina Community Health Services (WNCCHS) seeks a Patient Services Representative (PSR) for our Call Center at the Minnie Jones Health Center. The role supports front-end operations with call routing, registration, and eligibility verification during weekday hours.

The candidate will communicate with patients from diverse backgrounds with compassion and attentiveness. Ideal applicants include CNAs or MAs with at least one year in customer-facing roles and experience in medical

Qualifications

• Experience as CNA/MA preferred.
• At least one year in a customer-facing role in any service-related industry.
• Sliding fee scale experience required.
• High School diploma or equivalent required.
• At least one year in a medical office setting preferred.
• Bilingual English/Spanish highly desired.

Responsibilities

• Provide phone coverage during business hours.
• Assist patients with call routing, registration, and eligibility verification.
• Handle general inquiries with sensitivity and respect for diverse backgrounds.

Skills

CNA/MA experience

Customer service

Bilingual English/Spanish

Eligibility verification

Education

High School diploma or equivalent

Tools

Relias LMS

Job description

PATIENT SERVICES REPRESENTATIVE- Call Center

Are you passionate about helping the underserved?
Western NC Community Health Services (WNCCHS) is a Federally Qualified Health Center (FQHC). We are committed to caring for our patients with purpose and integrity and providing our team members with the support they need.
We are looking for a Patient Services Representative (PSR)- Call Center. These services would be needed on-site at our Minnie Jones Health Center, which is open Monday through Friday from 7:30 am to 6 pm.
The PSR- Call Center provides phone coverage during business hours. They assist patients with call routing, registration, eligibility verification, and general inquiries. They communicate with people of various diverse backgrounds, ensuring all patients are treated in a sensitive and compassionate way.

QUALIFICATIONS

• Experience as a Certified Nursing Assistant (CNA) or Medical Assistant (MA), preferred.
• At least one year in a customer-facing role in any service-related industry.
• Sliding fee scale experience required.
• High School diploma or equivalent required.
• At least one year in a medical office setting is preferred.
• ++Bilingual English/Spanish is highly desired.++

WORK/LIFE BENEFITS

• Competitive health plans for employees and dependents including Medical, Dental, Vision, and Telehealth
• Up to Eleven (11) Paid Holidays
• Up to Two (2) Floating Holidays
• Biweekly accrued PTO (total of 156 hours 1st year, based on 40 hr work week)
• No weekends or holiday work required
• Free telehealth service for you and your household
• 403b Retirement Savings with Match

CAREER GROWTH BENEFITS

• Monthly Staff Meetings and Training
• Relias Learning Management System (LMS)
• Continued Medical Education (CME) & Continuing Education (CEU)

Western North Carolina Community Health Services (WNCCHS) is an equal opportunity employer, and all qualified applicants will receive consideration for employment, services, programs or activities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Hourly range based on experience, education, and/or certification: $18.50 - $20.00 per hour