Bilingual Patient Services Coordinator (English/Spanish)

Visionary Ophthalmology; Rockville (MD); Vor Ort; USD 26.000 - 34.000; Vollzeit

Benefits dieser Stelle

Health insurance

Life Insurance

Zusammenfassung

Visionary Ophthalmology in Rockville, MD is seeking an Administrative Patient Representative who is bilingual (English/Spanish) to support our clinical team. You will manage prior authorizations, process medication refill requests, and respond to patient messages while ensuring timely, compassionate service.

This role emphasizes accurate documentation in the EMR, HIPAA compliance, and strong communication with diverse patients.

Qualifikationen

• Bilingual in English and Spanish with professional communication.
• Experience in a healthcare administrative or ophthalmology setting preferred.
• Proficient in EHR/EMR systems and patient platforms (ModMed, EMA, Klara).
• Demonstrates precision in documentation and data entry.
• Maintains patient confidentiality and HIPAA compliance.
• Organizes tasks effectively and meets deadlines.
• Applies critical thinking to resolve issues.
• Clear, compassionate interpersonal communication.
• Works well in a team and adapts to changing priorities.

Aufgaben

• Coordinate and complete prior authorizations with insurance carriers.
• Process and follow up on medication refill requests with providers.
• Respond to patient inquiries via Klara and other platforms.
• Support providers with administrative tasks for patient care.
• Monitor patient communication queues within established timeframes.
• Maintain accurate documentation in the EMR.
• Communicate with English- and Spanish-speaking patients.
• Adhere to HIPAA and privacy policies.

Kenntnisse

Bilingual communication

Healthcare admin experience

EMR/EHR proficiency

Attention to detail

Confidentiality & compliance

Organizational skills

Problem-solving

Communication skills

Teamwork & adaptability

Tools

ModMed

EMA

Klara

Jobbeschreibung

Visionary Ophthalmology in Rockville, MD is seeking an Administrative Patient Representative who is bilingual (English/Spanish) to support our clinical team. You will manage prior authorizations, process medication refill requests, and respond to patient messages while ensuring timely, compassionate service.

This role emphasizes accurate documentation in the EMR, HIPAA compliance, and strong communication with diverse patients.