Bilingual Practice Coordinator: Front Desk & Admin

Advanced Behavioral Health; Baltimore (MD); Sur place; USD 58 741 000 - 71 635 000; Plein temps

Avantages offerts par ce poste

Medical, Dental, Vision

401(k) Retirement Plan with Employer匹配

FSAs - Dependent Care

Life Insurance & Disability

EAP

Résumé du poste

Advanced Behavioral Health, Inc. is seeking a Bilingual Practice Coordinator in Baltimore, MD to manage all non-clinical aspects of patient encounters, from greeting to accurate data entry. The role emphasizes compliance with HIPAA/EMAR standards and coordination with clinicians.

Responsibilities include patient check-in, appointment scheduling, insurance verification, data entry in the EMR, and processing referrals. Strong customer service in English and Spanish is essential.

Qualifications

• Associates degree, equivalent work experience, or certification in health-related field.
• Minimum of five (5) years of experience directly related to the duties and responsibilities specified.
• Bilingual (English/Spanish) required.

Responsabilités

• Greet and check in patients for appointments.
• Maintain a clean front desk environment.
• Schedule future appointments via EMR.
• Verify insurance eligibility and collect co-pays.
• Handle medication refill requests and prior authorizations per Maryland Medicaid.
• Maintain confidentiality of client and staff information.
• Respond to communications from clients, referral sources, and ABH staff within 24 hours.

Connaissances

Bilingual English/Spanish

Customer service

Verbal & written communication

Multi-line phone systems

Teamwork

Organizational skills

EMR system

Scheduling system

Office software

Formation

Associate degree or health-related certification

Health-related field certification

Outils

EMR system

Scheduling system

Description du poste

Advanced Behavioral Health, Inc. is seeking a Bilingual Practice Coordinator in Baltimore, MD to manage all non-clinical aspects of patient encounters, from greeting to accurate data entry. The role emphasizes compliance with HIPAA/EMAR standards and coordination with clinicians.

Responsibilities include patient check-in, appointment scheduling, insurance verification, data entry in the EMR, and processing referrals. Strong customer service in English and Spanish is essential.