Admin Patient Representative

Visionary Ophthalmology; Rockville (MD); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Life Insurance

Job summary

Visionary Ophthalmology in Rockville, MD is seeking an Administrative Patient Representative who is bilingual (English/Spanish) to support our clinical team. You will manage prior authorizations, process medication refill requests, and respond to patient messages while ensuring timely, compassionate service.

This role emphasizes accurate documentation in the EMR, HIPAA compliance, and strong communication with diverse patients.

Qualifications

• Bilingual in English and Spanish with professional communication.
• Experience in a healthcare administrative or ophthalmology setting preferred.
• Proficient in EHR/EMR systems and patient platforms (ModMed, EMA, Klara).
• Demonstrates precision in documentation and data entry.
• Maintains patient confidentiality and HIPAA compliance.
• Organizes tasks effectively and meets deadlines.
• Applies critical thinking to resolve issues.
• Clear, compassionate interpersonal communication.
• Works well in a team and adapts to changing priorities.

Responsibilities

• Coordinate and complete prior authorizations with insurance carriers.
• Process and follow up on medication refill requests with providers.
• Respond to patient inquiries via Klara and other platforms.
• Support providers with administrative tasks for patient care.
• Monitor patient communication queues within established timeframes.
• Maintain accurate documentation in the EMR.
• Communicate with English- and Spanish-speaking patients.
• Adhere to HIPAA and privacy policies.

Skills

Bilingual communication

Healthcare admin experience

EMR/EHR proficiency

Attention to detail

Confidentiality & compliance

Organizational skills

Problem-solving

Communication skills

Teamwork & adaptability

Tools

ModMed

EMA

Klara

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Rockville, Rockville, MD, US

3 days ago Requisition ID: 1143

Salary Range: $19.00 To $25.00 Hourly

Job Summary

We are seeking a detail-oriented, patient-focused, and bilingual (English/Spanish) Administrative Patient Representative to support our clinical team. This position plays a key role in facilitating patient communications and assisting with clinical administrative workflows to ensure timely patient care and exceptional service. Primary responsibilities include managing prior authorizations, processing medication refill requests, responding to patient messages, and supporting providers with various clinical administrative tasks. The ideal candidate is organized, compassionate, and able to effectively communicate with a diverse patient population in both English and Spanish.

Key Responsibilities

• Prior Authorizations: Coordinate and complete medication and procedure prior authorization requests with insurance carriers to facilitate patient access to care.
• Medication Refill Requests: Process and follow up on prescription refill requests in collaboration with providers and clinical staff.
• Patient Communication: Respond to patient inquiries and messages through patient communication platforms such as Klara, ensuring timely, professional, and compassionate service.
• Clinical Administrative Support: Assist providers and clinical staff with administrative tasks related to patient care, treatment plans, referrals, and follow-up needs.
• Message Management: Monitor and manage patient communication queues, ensuring all requests are addressed appropriately and within established timeframes.
• Documentation: Maintain accurate and complete documentation of patient interactions, refill requests, prior authorizations, and other administrative actions within the electronic medical record.
• Patient Support: Communicate effectively with English- and Spanish-speaking patients regarding medication requests, appointment-related needs, and other administrative matters.
• Compliance: Adhere to HIPAA regulations and organizational policies regarding patient confidentiality and data security.

Skills & Qualifications

• Bilingual Communication Skills : Fluent in both English and Spanish, with the ability to communicate professionally and effectively with patients, providers, and staff both verbally and in writing.
• Experience : Previous experience in a healthcare administrative, medical office, patient services, or ophthalmology setting preferred.
• Software Proficiency: Experience with EHR/EMR systems and patient communication platforms such as ModMed, EMA, Klara, or similar applications preferred.
• Attention to Detail & Accuracy: Demonstrates precision in completing tasks while maintaining accurate documentation and minimizing errors.
• Confidentiality & Compliance: Maintains patient confidentiality and complies with HIPAA regulations and all applicable privacy and security standards.
• Organizational & Time Management Skills : Effectively prioritizes tasks, manages multiple responsibilities, and meets deadlines in a fast-paced healthcare environment.
• Problem-Solving Skills: Applies sound judgment and critical thinking to resolve issues efficiently and elevate concerns when appropriate.
• Communication Skills : Strong interpersonal skills with the ability to build trust and rapport with patients and team members through clear, compassionate communication.
• Teamwork & Adaptability: Works collaboratively with providers and staff while adapting to changing priorities and patient needs.
• Health insurance
• Life Insurance