Bilingual Clinic Office Lead: Scheduling & Support

Behavioral Framework, LLC; Rockville (MD); On-site; USD 32,000 - 33,000; Full time

Benefits offered by this job

Annual CEU stipend

PTO + paid holidays

Health, dental, vision insurance

401(k) with employer contributions

Job summary

Behavioral Framework, LLC in Rockville, MD is seeking a Bilingual Office Administrator for the Rockville Clinic. This in-person role runs Monday–Wednesday from 7:30 a.m. to 8:30 p.m.

and requires fluency in Spanish and English, with a strong focus on customer service in an ABA clinic setting. Responsibilities include scheduling and daily operations, front-desk support, security and visitor flow, inventory and supplies, onboarding, and staff coordination.

Qualifications

• Bilingual in Spanish required; English proficiency needed for communication.
• Proficiency in Microsoft Office and Google Suite.
• Experience with scheduling software and EHR/EMR systems.
• Strong organizational and customer service skills.
• Healthcare scheduling experience preferred (ABA or behavioral health).

Responsibilities

• Schedule daily clinic appointments and manage staff/client cancellations.
• Coordinate coverage for client sessions and assign staff as needed.
• Update appointment records in Scheduling Software with accurate times.
• Monitor schedule adherence and report trends to Clinic Operations Manager.
• Communicate schedule changes to caregivers and staff promptly.
• Greet visitors and answer phones; direct inquiries appropriately.
• Maintain clinic security and visitor logs; control deliveries and access.
• Manage inventory and place orders for office supplies.
• Support onboarding and staff engagement initiatives.

Skills

Bilingual Spanish/English

Microsoft Office

Google Suite

Scheduling software

EHR/EMR systems

Customer service

Healthcare scheduling

Education

High school diploma or equivalent

Job description

Behavioral Framework, LLC in Rockville, MD is seeking a Bilingual Office Administrator for the Rockville Clinic. This in-person role runs Monday–Wednesday from 7:30 a.m. to 8:30 p.m.

and requires fluency in Spanish and English, with a strong focus on customer service in an ABA clinic setting. Responsibilities include scheduling and daily operations, front-desk support, security and visitor flow, inventory and supplies, onboarding, and staff coordination.