Bilingual Patient Services Coordinator (English/Spanish)

CORA Physical Therapy; Miami (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Generous paid time off

Full benefits package

401(k) program

Tuition reimbursement

Professional development

EMR tools

Job summary

CORA Physical Therapy in the Country Walk clinic, Miami, FL, is seeking a Patient Services Coordinator to join our front desk team. You’ll greet patients warmly, handle calls, verify insurance benefits, collect payments, and ensure a smooth, welcoming first impression for every visit.

This role relies on strong communication, organization, and empathy. Bilingual English–Spanish is required, and experience in a healthcare setting is a plus.

Qualifications

• High school diploma or GED.
• Recent customer service experience required.
• Proficient in Microsoft Word and Excel.
• Strong communication, organization and time management.
• Reliable, honest and adaptable in fast-paced team environments.
• Preferred: Healthcare office experience and fluency in Spanish.

Responsibilities

• Greet patients warmly and build rapport through in-person and phone interactions.
• Screen and answer incoming calls promptly; take messages, and relay information as needed.
• Verify outpatient therapy insurance benefits (where applicable) and advise patients of financial responsibilities such as co-pays, deductibles, or co-insurance.
• Manage incoming physician referrals and prescriptions; communicate first visit expectations to new patients.
• Scan insurance cards, ID cards, and relevant paperwork into patient files.
• Collect co-pays and deductibles, provide receipts, balance daily collections, and submit charges to the Clinic Manager.
• Maintain a clean, organized, and welcoming clinic environment; sanitize spaces according to CDC guidelines.

Skills

Customer service

Communication

Organization

Time management

Reliability

Spanish fluency

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

CORA Physical Therapy in the Country Walk clinic, Miami, FL, is seeking a Patient Services Coordinator to join our front desk team. You’ll greet patients warmly, handle calls, verify insurance benefits, collect payments, and ensure a smooth, welcoming first impression for every visit.

This role relies on strong communication, organization, and empathy. Bilingual English–Spanish is required, and experience in a healthcare setting is a plus.