Bilingual Patient Services Coordinator Desk Multi-site

CORA Physical Therapy; Brandon (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Full benefits package

401(k) program

Tuition reimbursement

Professional development

Technology that supports you (EMR/AI)

Job summary

CORA Physical Therapy is hiring a Patient Services Coordinator for multi-site coverage in Florida. You will be the front-line contact, greeting patients, handling calls, verifying insurance, and guiding patients on financial responsibilities to ensure a smooth first visit.

Join a team that values empathy, reliability, and strong communication while supporting a welcoming clinic environment and efficient administrative operations.

Qualifications

• Fluency in English and Spanish required.
• Recent customer service experience required.
• Proficient in Microsoft Word and Excel.
• Strong communication, organization, and time management skills.
• Reliable, honest, and adaptable in fast-paced team environments.
• Preferred: Healthcare office experience, familiarity with basic medical terminology, and fluency in Spanish.

Responsibilities

• Greet patients warmly and build rapport through in-person and phone interactions.
• Screen and answer incoming calls promptly; take messages, and relay information as needed.
• Verify outpatient therapy insurance benefits and advise patients of financial responsibilities such as co-pays, deductibles, or coinsurance.
• Manage incoming physician referrals and prescriptions; communicate first visit expectations to new patients.
• Scan insurance cards, ID cards, and relevant paperwork into patient files.
• Collect co-pays and deductibles, provide receipts, balance daily collections, and submit charges to the Clinic Manager.
• Maintain a clean, organized, and welcoming clinic environment; sanitize spaces according to CDC guidelines.

Skills

Bilingual English/Spanish

Customer service

Communication skills

Organization skills

Time management

Microsoft Word

Microsoft Excel

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

CORA Physical Therapy is hiring a Patient Services Coordinator for multi-site coverage in Florida. You will be the front-line contact, greeting patients, handling calls, verifying insurance, and guiding patients on financial responsibilities to ensure a smooth first visit.

Join a team that values empathy, reliability, and strong communication while supporting a welcoming clinic environment and efficient administrative operations.