Bilingual Front Desk & Patient Services Coordinator

CORA Physical Therapy; Town of Florida (NY); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Full benefits package

401(k) program

Tuition reimbursement

Professional development

Technology that works for you

Job summary

CORA Physical Therapy in New York is seeking a Patient Services Coordinator to support front desk operations, greet patients, and ensure a positive first impression through friendly, efficient service. You will screen calls, verify insurance benefits, collect co-pays, process referrals, and maintain a clean, welcoming clinic while using EMR tools and basic office software to keep the flow smooth.

This role emphasizes empathy, organization, and teamwork in a fast-paced outpatient setting, with

Qualifications

• High school diploma or GED required.
• Recent customer service experience required.
• Proficiency with Microsoft Word and Excel.
• Strong communication, organization, and time-management skills.
• Reliable, honest, and adaptable in fast-paced team environments.
• Preferred: healthcare office experience and fluency in Spanish.

Responsibilities

• Greet patients warmly and build rapport in-person and by phone.
• Screen and answer incoming calls; take messages and relay information.
• Verify outpatient therapy insurance benefits and explain financial responsibilities.
• Manage incoming physician referrals and prescriptions; communicate first visit expectations.
• Scan insurance and ID cards into patient files.
• Collect co-pays and deductibles, provide receipts, balance daily collections, and submit charges.

Skills

Customer service

Communication

Time management

Organization

Teamwork

Spanish (Preferred)

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

CORA Physical Therapy in New York is seeking a Patient Services Coordinator to support front desk operations, greet patients, and ensure a positive first impression through friendly, efficient service. You will screen calls, verify insurance benefits, collect co-pays, process referrals, and maintain a clean, welcoming clinic while using EMR tools and basic office software to keep the flow smooth.

This role emphasizes empathy, organization, and teamwork in a fast-paced outpatient setting, with