Bilingual Front Desk & Patient Services Coordinator (Multisite)

CORA Physical Therapy; Brandon (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Outpatient setting

Competitive pay

Time off & holidays

Full benefits package

401(k) program

Tuition reimbursement

Professional development

Tech tools

Job summary

CORA Physical Therapy is seeking a Patient Services Coordinator to support front-desk operations across multiple clinics. You will greet patients, handle calls, verify insurance, and guide first-visit expectations, ensuring a seamless patient experience.

Required fluency in English and Spanish, high school diploma or GED, and prior customer service experience. This role offers outpatient setting exposure, competitive pay, and benefits, with opportunities for growth across CORA’s network.

Qualifications

• High school diploma or GED required.
• Recent customer service experience required.
• Fluency in English and Spanish required.

Responsibilities

• Greet patients warmly and build rapport through in-person and phone interactions.
• Screen and answer incoming calls promptly; take messages, and relay information as needed.
• Verify outpatient therapy insurance benefits (where applicable) and advise patients of financial responsibilities such as co-pays, deductibles, or co-insurance.
• Manage incoming physician referrals and prescriptions; communicate first visit expectations to new patients.
• Scan insurance cards, ID cards, and relevant paperwork into patient files.
• Collect co-pays and deductibles, provide receipts, balance daily collections, and submit charges to the Clinic Manager.
• Maintain a clean, organized, and welcoming clinic environment; sanitize spaces according to CDC guidelines.

Skills

Bilingual English/Spanish

Customer service

Communication

Organization

Time management

Reliability

Microsoft Word

Excel

Education

High school diploma or GED

Tools

Microsoft Word

Excel

Job description

CORA Physical Therapy is seeking a Patient Services Coordinator to support front-desk operations across multiple clinics. You will greet patients, handle calls, verify insurance, and guide first-visit expectations, ensuring a seamless patient experience.

Required fluency in English and Spanish, high school diploma or GED, and prior customer service experience. This role offers outpatient setting exposure, competitive pay, and benefits, with opportunities for growth across CORA’s network.