Bilingual Patient Experience Specialist

Moses/Weitzman Health System; Enfield (CT); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Health plans with HSA/FSA

Dental and Vision Plans

Wellness Incentive Program

403(b) plan with discretionary company

Paid time off

Paid holidays

Tuition Reimbursement

Job summary

Community Health Center of Enfield is seeking a Patient Service Associate to greet and schedule patients, manage our busy phone system, and serve as the first point of contact. You will demonstrate exceptional customer service, handle data entry, and maintain confidentiality in all interactions.

This role requires an associates degree in medical office or medical assisting, bilingual Spanish, and strong communication.

Qualifications

• Associates degree in medical office or medical assistant required.
• Bilingual Spanish required.
• Exceptional customer service skills.
• Excellent verbal and written communication skills.
• Proven ability to multitask.
• Healthcare experience preferred.
• Experience with Microsoft PowerPoint, Excel, Word preferred.

Responsibilities

• Provide exceptional customer service to all patients, visitors and callers.
• Oversee the reception area to maintain a safe, efficient, and comfortable atmosphere.
• Greet patients and visitors and assist them as appropriate.
• Review schedules daily for accuracy and fill appointment opportunities.
• Schedule and reschedule appointments per CHC guidelines.
• Collect, verify, update and document patient demographics and insurance information.
• Resolve patient visits and reconcile daily activities.

Skills

Customer service

Bilingual Spanish

Multitasking

Verbal and written communication

confidentiality

Education

Associates degree in medical office or medical assisting

Tools

Microsoft PowerPoint

Microsoft Excel

Microsoft Word

Job description

Community Health Center of Enfield is seeking a Patient Service Associate to greet and schedule patients, manage our busy phone system, and serve as the first point of contact. You will demonstrate exceptional customer service, handle data entry, and maintain confidentiality in all interactions.

This role requires an associates degree in medical office or medical assisting, bilingual Spanish, and strong communication.