Bilingual Patient Service Specialist

Northwestern Medicine; Lake Forest (IL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Tuition reimbursement

Loan forgiveness

401(k) matching

Lifecycle benefits

Job summary

Northwestern Medicine is seeking a Patient Service Representative to join the Lake Forest Hospital team. You will check patients in and out, verify identities, confirm appointments, and provide directions and information to ensure a smooth, welcoming visit.

This role requires excellent customer service in a fast-paced healthcare environment, with a bilingual ability considered a strong asset. A high school diploma or GED and prior customer service experience are required, and additional

Qualifications

• High school diploma or GED equivalent is required.
• Previous experience in a customer service position is required.

Responsibilities

• Greets patients and guests, confirms identity, and provides information related to their visit.
• Completes check-in/out functions as directed.
• Confirms and updates patient identification and demographic/insurance information.
• Completes patient registration as needed.
• Obtains patient consents/authorizations.
• Collects co-payments, past due balances, and point of service payments.
• Posts payments and processes billing information; closes the cash drawer at end of day.
• Keeps waiting area clean and comfortable.
• Informs patients of delays or changes in appointment status.
• Schedules appointments as necessary.
• May perform other duties as assigned.

Skills

Bilingual

Customer service

Education

High school diploma or GED equivalent

Bachelor’s degree

Job description

Northwestern Medicine is seeking a Patient Service Representative to join the Lake Forest Hospital team. You will check patients in and out, verify identities, confirm appointments, and provide directions and information to ensure a smooth, welcoming visit.

This role requires excellent customer service in a fast-paced healthcare environment, with a bilingual ability considered a strong asset. A high school diploma or GED and prior customer service experience are required, and additional