Bilingual Patient Scheduling Specialist (Spanish/English)

USA Vein Clinics; Northbrook (IL); In loco; USD 28.000 - 32.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Retirement Plan

Paid time off

Descrizione del lavoro

USA Vein Clinics in Northbrook, IL is seeking a Patient Scheduling Coordinator for a full-time, on-site role. No medical experience required; comprehensive training provided. You will connect patients with essential care, schedule appointments, and meet KPIs.

Fluency in English and Spanish is required, with compensation of $20–$23 per hour based on experience. Join a fast-growing, patient-centered team and play a vital role in timeliness and access to care.

Competenze

• Minimum 1+ years of call center experience in customer service, retention, or a similar role.
• Exceptional communication skills, both verbal and written.
• Proficiency in Word and Excel.
• Bilingual English and Spanish required.
• Strong organizational and data entry skills.
• Ability to follow scripts and adhere to compliance protocols.

Mansioni

• Handle inbound and outbound calls in a high-volume environment.
• Present a positive, professional, and energetic approach to patients.
• Meet and exceed KPIs related to scheduling and retention.
• Educate patients on services, benefits, and appointment details.
• Proactively follow up with patients to ensure continued care and appointment attendance.
• Resolve patient concerns efficiently while maintaining a high level of customer service.
• Accurately enter patient information and schedule appointments in the system.
• Work collaboratively with the team to drive patient engagement and retention.
• Adhere to scripts, decision trees, and compliance protocols.
• Additional duties as required.

Conoscenze

Call center experience

Customer service

Retention-driven

Communication skills

Data entry

Bilingual English/Spanish

Strumenti

Word

Excel

Descrizione del lavoro

USA Vein Clinics in Northbrook, IL is seeking a Patient Scheduling Coordinator for a full-time, on-site role. No medical experience required; comprehensive training provided. You will connect patients with essential care, schedule appointments, and meet KPIs.

Fluency in English and Spanish is required, with compensation of $20–$23 per hour based on experience. Join a fast-growing, patient-centered team and play a vital role in timeliness and access to care.