Patient Scheduling Coordinator - Spanish Speaking

USA-Clinics-Group-; Northbrook (IL); Presencial; USD 28.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Retirement Plan

Paid time off

Descripción de la vacante

USA Vein Clinics in Northbrook, IL is seeking a Patient Scheduling Coordinator for a full-time, on-site role. No medical experience required; comprehensive training provided. You will connect patients with essential care, schedule appointments, and meet KPIs.

Fluency in English and Spanish is required, with compensation of $20–$23 per hour based on experience. Join a fast-growing, patient-centered team and play a vital role in timeliness and access to care.

Formación

• Minimum 1+ years of call center experience in customer service, retention, or a similar role.
• Exceptional communication skills, both verbal and written.
• Proficiency in Word and Excel.
• Bilingual English and Spanish required.
• Strong organizational and data entry skills.
• Ability to follow scripts and adhere to compliance protocols.

Responsabilidades

• Handle inbound and outbound calls in a high-volume environment.
• Present a positive, professional, and energetic approach to patients.
• Meet and exceed KPIs related to scheduling and retention.
• Educate patients on services, benefits, and appointment details.
• Proactively follow up with patients to ensure continued care and appointment attendance.
• Resolve patient concerns efficiently while maintaining a high level of customer service.
• Accurately enter patient information and schedule appointments in the system.
• Work collaboratively with the team to drive patient engagement and retention.
• Adhere to scripts, decision trees, and compliance protocols.
• Additional duties as required.

Conocimientos

Call center experience

Customer service

Retention-driven

Communication skills

Data entry

Bilingual English/Spanish

Herramientas

Word

Excel

Descripción del empleo

Why USA Clinics Group?

Founded by Harvard-trained physicians with a vision of offering patient-first care beyond the hospital settings, we’ve grown into the nation’s largest network of outpatient vein, fibroid, vascular, and prostate centers, with 170+ clinics across the country. Our mission is simple: deliver life-changing, minimally invasive care, close to home.

We’re building a culture where innovation, compassion, and accountability thrive. While proud of our growth, we’re even more excited about what’s ahead, and the team we’re building to get there. We look forward to meeting you!

Why You’ll Love Working with us:

Rapid career advancement Competitive compensation package

Positive, team-oriented environment Work with cutting-ed technology

Make a real impact on patients’ lives Join a fast-growing, mission-driven company

Position Summary:

As a Patient Scheduling Coordinator, you will play a vital role in connecting patients with essential medical care. In this fast-paced, target-driven environment, you will engage with potential and existing patients, overcome objections, and confidently schedule appointments.

No medical experience? No problem! We provide comprehensive training to ensure you feel confident in assisting patients effectively.

Position Details:

• Location: Northbrook, IL
• Schedule: Full-time, Monday through Friday
• Bilingual Required (Fluent in English & Spanish)
• Compensation: $20-$23hr based on experience and qualifications.

Key Responsibilities:

• Handle inbound and outbound calls in a high-volume

• Present a positive, professional, and energetic approach to patients.

• Meet and exceed key performance metrics (KPIs) related to scheduling and retention.

• Educate patients on services, benefits, and appointment details.

• Proactively follow up with patients to ensure continued care and appointment attendance.

• Resolve patient concerns efficiently while maintaining a high level of customer service.

• Accurately enter patient information and schedule appointments in the system.

• Work collaboratively with the team to drive patient engagement and retention.

• Adhere to scripts, decision trees, and compliance protocols.

• Additional duties as required.

• Prior experience in customer engagement or a retention-driven call center environment.
• Minimum 1+ years of call center experience in customer service, retention, or a similar role.
• Exceptional communication skills, both verbal and written.
• Strong organizational, data entry, and follow-up skills.
• Proficiency in Word, Excel, and call center systems.
• Ability to empathize with patients while confidently guiding them toward a solution.
• Must follow scripts and decision trees as required.
• Adaptability to a fast-paced, target-driven environment.
• Regular, consistent, and punctual attendance.
• Experience in the medical industry is preferred.

• Health insurance (medical, dental, vision)
• Retirement Plan
• Paid time off (PTO) (vacation, sick)