Bilingual Patient Navigator II — Family Care Liaison

UCSF Health, AG; San Francisco (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

UCSF Health seeks a non-clinical Navigator to support patients and families as they navigate complex healthcare settings. You will link patients to services, answer questions, and help improve satisfaction and outcomes throughout hospital stays and clinic visits.

The role requires a Bachelor's degree in a related field and 1+ years of experience, with bilingual English/Spanish abilities and strong communication skills. Knowledge of healthcare regulations is essential.

Qualifications

• Bachelor's degree in social work, psychology, public health, health communication, health promotion, behavioral health or related area with 1+ years of related work experience.
• Knowledge of Patient Rights & Responsibilities, Joint Commission standards, and Centers for Medicare/Medicaid regulations.
• Ability to work independently in a fast-paced environment and manage high daily call volumes.

Responsibilities

• Provide non-clinical support, guidance and assistance for patients and families as they navigate healthcare environments.
• Act as a communication liaison to understand non-clinical needs, desires and concerns and connect to services.
• Develop expertise in unit/clinic operations to resolve issues across departments.

Skills

Bilingual English/Spanish

Communication skills

Data collection & analytics

Education

Bachelor's degree in social work or related field

Tools

Windows-based Word/Excel/Outlook

iPad proficiency

Job description

UCSF Health seeks a non-clinical Navigator to support patients and families as they navigate complex healthcare settings. You will link patients to services, answer questions, and help improve satisfaction and outcomes throughout hospital stays and clinic visits.

The role requires a Bachelor's degree in a related field and 1+ years of experience, with bilingual English/Spanish abilities and strong communication skills. Knowledge of healthcare regulations is essential.