Patient Navigator II

UCSF Health, AG; San Francisco (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

UCSF Health seeks a non-clinical Navigator to support patients and families as they navigate complex healthcare settings. You will link patients to services, answer questions, and help improve satisfaction and outcomes throughout hospital stays and clinic visits.

The role requires a Bachelor's degree in a related field and 1+ years of experience, with bilingual English/Spanish abilities and strong communication skills. Knowledge of healthcare regulations is essential.

Qualifications

• Bachelor's degree in social work, psychology, public health, health communication, health promotion, behavioral health or related area with 1+ years of related work experience.
• Knowledge of Patient Rights & Responsibilities, Joint Commission standards, and Centers for Medicare/Medicaid regulations.
• Ability to work independently in a fast-paced environment and manage high daily call volumes.

Responsibilities

• Provide non-clinical support, guidance and assistance for patients and families as they navigate healthcare environments.
• Act as a communication liaison to understand non-clinical needs, desires and concerns and connect to services.
• Develop expertise in unit/clinic operations to resolve issues across departments.

Skills

Bilingual English/Spanish

Communication skills

Data collection & analytics

Education

Bachelor's degree in social work or related field

Tools

Windows-based Word/Excel/Outlook

iPad proficiency

Job description

Job Description

Job Function Summary

Involves providing non-clinical support, guidance and assistance for patients and families as they navigate through complex healthcare environments. Primary goals are to increase patient satisfaction, and to optimize care and outcomes. Acts as a communication liaison to understand the patient's non-clinical individual needs, desires, and concerns. Guides the patient and family to a broad range of services, amenities, and information to promote healing and ensure satisfaction with the patient care experience.

Custom Scope

Serves as a non-clinical resource and liaison for patients and their families. Provides individualized support throughout the hospital stay and / or clinic visits. Develops expertise in the unit or clinic operations and systems to resolve issues across departments.

Required Qualifications

• Bachelor's degree in social work, psychology, public health, health communication, health promotion, behavioral health or related area and 1 or more years of related work experience; and I or equivalent experience/ training - Advanced Acquiring knowledge of Patient Rights & Responsibilities, Joint Commission standards, and Centers for Medicare I Medicaid regulations. Knowledge of Medical Terminology. Knowledge of data collection, compilation, and analytical techniques.
• At least one year of experience in any of the following areas: Parent advocate, Parent liaison, Patient navigation, Social work, Health coach, Community health worker, Promotor/Promotora
• Ability to work independently in a fast-paced, demanding environment with minimal supervision.
• Ability to manage and oversee multiple tasks simultaneously, including high daily call volume.
• Ability to balance often priorities and manage time effectively Physical demands associated with office work
• Ability to communicate effectively, both orally and in writing.
• Bilingual (English/Spanish)
• Proficiency with Windows-based software including Microsoft word, Excel, Outlook. Knowledge of computer systems and software used in functional area, iPad
• Ability to adapt to changing priorities
• Ability to function as a member of a team

Preferred Qualifications

• Solid interpersonal and customer service skills.
• Ability to be diplomatic and highly organized.
• Ability to remain calm under pressure and apply sound judgment.
• Good communication and interpersonal skills and ability to speak concisely to parents and healthcare team members
• Ability to build relationships with different types of people, including parents, organization members, and healthcare providers.
• Commitment to the mission of Peer Research Navigator.
• Passionate, trustworthy, and empathetic when working with patient's parents
• Skills to comprehend and assess patient's grievances to quickly locate appropriate resource for assistance.
• Working knowledge of the organization and how to get issues resolved.
• Ability to provide support with decision-making and answer parents' questions through motivational interviewing.
• Organized with confidential parents' materials and appointment tracking.
• Flexible and adaptable in response to changing parents' and health care providers' needs
• Interest in working with parents of children with cancer.

About UCSF

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world's leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as https://www.ucsf.edu/about/mission-and-values . In addition to , UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available https://diversity.ucsf.edu/ . Join us to find a rewarding career contributing to improving healthcare worldwide.

EEO Statement

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.