Patient Navigator & Recovery Advocate

UCSF Health, AG; San Francisco (CA); On-site; USD 52,000 - 76,000; Full time

Job summary

UCSF Health seeks a Patient Navigator to provide support, guidance and assistance for patients and families as they navigate complex healthcare environments. The goal is to increase patient satisfaction and optimize care and outcomes by serving as a liaison to understand individual needs and connect to services.

Stationed with Citywide Peer Team at Mission Street, the navigator will assist with community integration, advocate for consumers, maintain records, and coordinate supports with case

Qualifications

• Knowledge of mental health issues and sensitivity toward mental health clients.
• Ability to follow oral and written instructions accurately.
• Ability to work as part of a team and priorities tasks in a high-pressure environment.
• Ability to work with clients and program staff from diverse backgrounds.
• Solid interpersonal and customer service skills; diplomatic and organized.
• Able to lift 50lbs and climb stairs.
• Strong problem-solving skills.
• Proficient with Excel and Word.

Responsibilities

• Provide support and guidance to patients and families.
• Coordinate access to services and resources for patients.
• Advocate for consumers and accompany them to housing, health and legal resources.
• Maintain client records per California/ SF city requirements.
• Facilitate community integration activities and group events.
• Collaborate with case managers and Wellness Team to support engagement in treatment.

Skills

Mental health knowledge

Team collaboration

Follow instructions

Cultural competency

Interpersonal skills

Physical capability

Problem solving

Computer skills

Education

Bachelor’s degree

Tools

Microsoft Excel

Microsoft Word

Job description

UCSF Health seeks a Patient Navigator to provide support, guidance and assistance for patients and families as they navigate complex healthcare environments. The goal is to increase patient satisfaction and optimize care and outcomes by serving as a liaison to understand individual needs and connect to services.

Stationed with Citywide Peer Team at Mission Street, the navigator will assist with community integration, advocate for consumers, maintain records, and coordinate supports with case