Bilingual Patient Navigator & Care Coordinator

Apscareerportal; Kennett Square (Chester County); Vor Ort; USD 25.000 - 30.000; Vollzeit

Benefits dieser Stelle

403(b) with employer match

Dental insurance

Health insurance

Paid time off

Vision insurance

Zusammenfassung

LCH is hiring Patient Support Staff (Bilingual Spanish-English) to help patients navigate healthcare and access needed resources. You will interpret, coordinate care, and support the patient experience.

Responsibilities include referrals, appointments, transport assistance, SDOH screening, EHR documentation, and maintaining confidentiality with a strong focus on customer service and respectful communication.

Qualifikationen

• Fluent in English and Spanish (required).
• High school diploma or GED.
• Strong communication and customer service skills.
• Familiarity with medical terminology preferred.
• Ability to work effectively with diverse patient populations.
• Must complete Medical Interpreter Training within 90 days of hire.

Aufgaben

• Provide bilingual support and medical interpretation for patients and providers.
• Coordinate referrals, follow-up appointments, labs, and specialty services.
• Help patients access transportation, community resources, and assistance programs.
• Screen patients for Social Determinants of Health (SDOH).
• Document patient interactions in the electronic health record (EHR).
• Answer phones and provide excellent customer service.
• Maintain patient confidentiality and HIPAA compliance.

Kenntnisse

Fluent in English & Spanish

Ausbildung

High school diploma or GED

Jobbeschreibung

LCH is hiring Patient Support Staff (Bilingual Spanish-English) to help patients navigate healthcare and access needed resources. You will interpret, coordinate care, and support the patient experience.

Responsibilities include referrals, appointments, transport assistance, SDOH screening, EHR documentation, and maintaining confidentiality with a strong focus on customer service and respectful communication.