Bilingual Patient Navigator & Concierge for Care Access

Alivio Medical Center, Inc.; Chicago (IL); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Full Health Benefits (Medical, Dental,

Vision, Disability, Life Insurance

403B Retirement Plan

Job summary

Alivio Medical Center in Chicago seeks a Patient Navigator to create a welcoming environment for patients and visitors, escort them to destinations, and assist with registration and information services.

The role emphasizes bilingual Spanish/English communication, strong customer service, and HIPAA compliance while supporting AMC and Cook County Health & Hospital Systems. Evening and weekend availability is required.

Qualifications

• Must be bilingual (Spanish/English).
• Excellent customer service skills.
• HIPAA compliance awareness and discretion.

Responsibilities

• Greet patients and guests and direct them accordingly.
• Provide timely escort services to destinations throughout AMC and CCHHS.
• Assist with check-in at kiosks and provide information about services.
• Respond to inquiries and provide accurate information about AMC and CCHHS.
• Provide follow-up in-home visits and escalate priority issues as needed.

Skills

Bilingual Spanish/English

Customer service

Communication skills

Education

HS Diploma or GED

Job description

Alivio Medical Center in Chicago seeks a Patient Navigator to create a welcoming environment for patients and visitors, escort them to destinations, and assist with registration and information services.

The role emphasizes bilingual Spanish/English communication, strong customer service, and HIPAA compliance while supporting AMC and Cook County Health & Hospital Systems. Evening and weekend availability is required.