Bilingual Patient Experience Concierge (Healthcare)

Alivio Medical Center Inc; Chicago (IL); Sur place; USD 42 000 - 54 000; Plein temps

Avantages offerts par ce poste

Paid Time off

Health benefits

403B retirement plan

Résumé du poste

Alivio Medical Center Inc. seeks a Patient Navigator to create a welcoming environment for patients and visitors at AMC and Cook County Health & Hospital Systems. You will escort patients, assist at check-in, and provide information about services.

The role demands excellent customer service, bilingual communication, and the ability to work with diverse populations. Responsibilities include directing patients to destinations, responding to inquiries, and performing follow-up visits as needed.

Qualifications

• Bilingual Spanish/English required.
• Strong customer service skills essential.
• Ability to stand and walk for prolonged periods during shifts.
• Ability to follow detailed instructions and maintain accuracy.
• Must be able to maintain confidential patient information per HIPAA rules.

Responsabilités

• Greet and assist patients and guests in a courteous manner.
• Escort patients to designated destinations and provide directions.
• Answer inquiries and provide information about AMC and CCHHS services.
• Assist with check-in at kiosks and follow up with in-home visits as needed.

Connaissances

Bilingual Spanish/English

Excellent customer service

Stand/walk for long periods

Follow detailed instructions

HIPAA compliance

Formation

HS Diploma or GED

Description du poste

Alivio Medical Center Inc. seeks a Patient Navigator to create a welcoming environment for patients and visitors at AMC and Cook County Health & Hospital Systems. You will escort patients, assist at check-in, and provide information about services.

The role demands excellent customer service, bilingual communication, and the ability to work with diverse populations. Responsibilities include directing patients to destinations, responding to inquiries, and performing follow-up visits as needed.