Bilingual Patient Navigator & Clinic Liaison

Wesley Health Centers - JWCH Institute, Inc.; Palmdale (CA); On-site; USD 42,000 - 56,000; Full time

Job summary

JWCH Institute, Inc is seeking a Patient Navigator to warmly greet clients, identify their needs, and guide them through our administrative systems and patient support services. The role focuses on delivering a welcoming, informative, and efficient experience in the clinic setting.

You will liaise with the healthcare team, assist with forms, and educate clients on benefits and available services. Some travel to multiple sites may be required, with opportunities to contribute to community

Qualifications

• Minimum 1 year of front desk or receptionist experience.
• Bilingual English and Spanish highly desirable.
• Exceptional verbal and written communication skills.
• Willingness to travel between sites as needed.
• Valid CA driver’s license with clean driving record.

Responsibilities

• Greet clients warmly and assist in front lobby and waiting areas.
• Identify informational needs and direct clients appropriately.
• Explain health system access and services to diverse populations.
• Coordinate communication between clients and healthcare team.
• Assist with completing forms and streamline administrative processes.
• Provide information on on-site services and enrollment options.

Skills

Front desk experience

Bilingual: English/Spanish

Excellent communication

Travel between sites

Driver's license – CA

Job description

JWCH Institute, Inc is seeking a Patient Navigator to warmly greet clients, identify their needs, and guide them through our administrative systems and patient support services. The role focuses on delivering a welcoming, informative, and efficient experience in the clinic setting.

You will liaise with the healthcare team, assist with forms, and educate clients on benefits and available services. Some travel to multiple sites may be required, with opportunities to contribute to community