Patient Navigator

Wesley Health Centers - JWCH Institute, Inc.; Los Angeles (CA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Paid time off

13 paid holidays

401(k) plan

Mileage reimbursement

Disability insurance

Life insurance

Job summary

The Wesley Health Centers - JWCH Institute, Inc. in Los Angeles is seeking a Patient Navigator to warmly welcome clients, assist with forms, and guide patients through our administrative systems and services.

This role emphasizes a positive, patient-centered experience in a busy clinic environment. You will coordinate with the healthcare team, relay updates, educate clients about benefits, and refer eligible individuals to Enrollment Specialists, while occasionally traveling between site

Qualifications

• Minimum 1 year of front desk or receptionist experience.
• Ability to engage with clients and staff from diverse backgrounds.
• Bilingual English and Spanish preferred.
• Valid CA Driver's License with clean driving record.
• Willingness to travel between sites and work some evenings/weekends.
• COVID-19 vaccination recommended for JWCH staff.

Responsibilities

• Welcome clients with a friendly, professional demeanor.
• Identify informational needs through conversations with clients.
• Assist diverse clients in understanding service access and limitations.
• Coordinate communication between clients and healthcare team.
• Serve as liaison between clients and medical staff.
• Disseminate updates from front/back office staff promptly.
• Help clients complete forms and streamline intake processes.
• Provide information on on-site services and health programs.
• Refer eligible clients to Enrollment Specialists for benefits screening.
• Represent the clinic in healthcare service delivery matters with Clinic Administrator.
• Collaborate with outreach to greet new clients and assist intake.
• Participate in community outreach and maintain program logs.
• Assist with transportation of patients when needed.
• Attend staff meetings and follow safety/compliance trainings.
• Identify hazards and follow infection prevention procedures.

Skills

Front desk experience

Client engagement

Bilingual English/Spanish

CA Driver's license

Travel to sites

Communication skills

Team collaboration

Tools

None

Job description

Position Purpose

The Patient Navigator role is designed to provide comprehensive support to clients by identifying their needs and guiding them through our appropriate administrative systems and patient support services. This position involves warmly greeting patients and extending assistance in waiting room areas, ensuring a seamless and positive experience. Additionally, the Navigator will actively address any questions or concerns patients may have, contributing to an overall atmosphere of comfort and efficient service delivery.

Principal Responsibilities

• Welcome all clients, visitors, and individuals from the general public with a friendly and professional demeanor.
• Engage in meaningful conversations with clients and visitors to identify their informational needs.
• Provide assistance to clients of diverse cultural backgrounds, aiding their understanding of the Health System in terms of service access and limitations.
• Establish and maintain effective communication channels with clients and the healthcare team to ensure a smooth and coordinated experience.
• Serve as a vital liaison between clients and the medical staff, facilitating seamless interaction and information exchange.
• Coordinate the dissemination of updates and changes from front/back office staff to ensure accurate and timely information flow.
• Assist clients in completing necessary forms, streamlining administrative processes for enhanced efficiency.
• Offer comprehensive information on on-site services and promote health awareness to clients.
• Educate clients about available benefits, including health coverage programs, and refer them to Enrollment Specialists for eligibility screening.
• Act as a representative of the clinic in matters related to the delivery of healthcare services, working closely with the Clinic Administrator.
• Collaborate with the outreach team to greet and receive new clients, actively participating in the intake process.
• Engage in community outreach initiatives to broaden the clinic's impact and accessibility.
• Contribute to the maintenance of incentive program logs, ensuring accurate and up-to-date records.
• Facilitate the transportation of patients from the local hospital Emergency Department to the E. Hollywood clinic using public transportation.
• Attend general staff meetings to stay informed and actively participate in the clinic's collective efforts.
• Adhere to all organizational safety policies, procedures, and regulatory requirements to ensure a safe environment for patients, staff, and visitors.
• Participate in required safety and compliance trainings and apply learned practices in daily work activities.
• Identify, report, and help mitigate unsafe conditions, incidents, or hazards in the workplace.
• Use equipment, tools, and supplies safely and responsibly in accordance with organizational and regulatory standards.
• Maintain awareness of infection control, occupational health, and emergency preparedness procedures appropriate to the role.
• Perform other duties as assigned by supervisor.

Requirements

• Experience Required: Minimum 1 year of front desk or receptionist experience.
• Demonstrated experience in effectively engaging with clients and collaborating with staff from diverse socio-economic, ethnic, and cultural backgrounds.
• Exceptional communication skills, both verbal and written, to facilitate clear and concise interactions.
• Bilingual proficiency in English and Spanish is highly desirable.
• Flexibility and capability to travel between different sites as required by the role.
• Possess a valid CA Driver’s License, maintain a clean driving record, and be able to travel to different sites.
• Capacity to collaborate effectively with healthcare teams and contribute to a cooperative and patient-focused care environment.
• At least 1 to 2 years of experience in client support or community service roles.
• Willingness to work some evenings and weekends, reflecting a commitment to meeting the varied needs of our community and clients.
• All JWCH, Wesley Health Centers workforce members are recommended to be fully vaccinated against COVID-19.

Employee Benefits

At JWCH Institute, Inc., we believe in taking care of those who take care of others. If you work 30+ hours per week, you’ll enjoy competitive pay and a robust benefits package that includes:

• Medical, Dental, Vision
• Monthly employer-sponsored allowance for assistance with health premiums.
• Funded Health Savings Account (up to deductible) to assist with carrier-approved medical expenses.
• Paid time off (vacation, sick leave) and 13 paid holidays.
• 401(k) Safe Harbor Profit Sharing plan.
• Mileage reimbursement.
• Short- and long-term disability plans (LTD/STD).
• Life insurance policy & AD&D, and more!

JWCH Institute, Inc + Wesley Health Centers is an Equal Opportunity and Fair Chance Employer.