Patient Navigator

Wesley Health Centers - JWCH Institute, Inc.; Palmdale (CA); On-site; USD 42,000 - 56,000; Full time

Job summary

JWCH Institute, Inc is seeking a Patient Navigator to warmly greet clients, identify their needs, and guide them through our administrative systems and patient support services. The role focuses on delivering a welcoming, informative, and efficient experience in the clinic setting.

You will liaise with the healthcare team, assist with forms, and educate clients on benefits and available services. Some travel to multiple sites may be required, with opportunities to contribute to community

Qualifications

• Minimum 1 year of front desk or receptionist experience.
• Bilingual English and Spanish highly desirable.
• Exceptional verbal and written communication skills.
• Willingness to travel between sites as needed.
• Valid CA driver’s license with clean driving record.

Responsibilities

• Greet clients warmly and assist in front lobby and waiting areas.
• Identify informational needs and direct clients appropriately.
• Explain health system access and services to diverse populations.
• Coordinate communication between clients and healthcare team.
• Assist with completing forms and streamline administrative processes.
• Provide information on on-site services and enrollment options.

Skills

Front desk experience

Bilingual: English/Spanish

Excellent communication

Travel between sites

Driver's license – CA

Job description

Position Purpose

The Patient Navigator role is designed to provide comprehensive support to clients by identifying their needs and guiding them through our appropriate administrative systems and patient support services. This position involves warmly greeting patients and extending assistance in waiting room areas, ensuring a seamless and positive experience. Additionally, the Navigator will actively address any questions or concerns patients may have, contributing to an overall atmosphere of comfort and efficient service delivery.

• Welcome all clients, visitors, and individuals from the general public with a friendly and professional demeanor.
• Engage in meaningful conversations with clients and visitors to identify their informational needs.
• Provide assistance to clients of diverse cultural backgrounds, aiding their understanding of the Health System in terms of service access and limitations.
• Establish and maintain effective communication channels with clients and the healthcare team to ensure a smooth and coordinated experience.
• Serve as a vital liaison between clients and the medical staff, facilitating seamless interaction and information exchange.
• Coordinate the dissemination of updates and changes from front/back office staff to ensure accurate and timely information flow.
• Assist clients in completing necessary forms, streamlining administrative processes for enhanced efficiency.
• Offer comprehensive information on on-site services and promote health awareness to clients.
• Educate clients about available benefits, including health coverage programs, and refer them to Enrollment Specialists for eligibility screening.
• Act as a representative of the clinic in matters related to the delivery of healthcare services, working closely with the Clinic Administrator.
• Collaborate with the outreach team to greet and receive new clients, actively participating in the intake process.
• Engage in community outreach initiatives to broaden the clinic's impact and accessibility.
• Contribute to the maintenance of incentive program logs, ensuring accurate and up-to-date records.
• Facilitate the transportation of patients from the local hospital Emergency Department to the E. Hollywood clinic using public transportation.
• Attend general staff meetings to stay informed and actively participate in the clinic's collective efforts.
• Adhere to all organizational safety policies, procedures, and regulatory requirements to ensure a safe environment for patients, staff, and visitors.
• Participate in required safety and compliance trainings and apply learned practices in daily work activities.
• Identify, report, and help mitigate unsafe conditions, incidents, or hazards in the workplace.
• Use equipment, tools, and supplies safely and responsibly in accordance with organizational and regulatory standards.
• Maintain awareness of infection control, occupational health, and emergency preparedness procedures appropriate to the role.
• Perform other duties as assigned by supervisor.

Requirements

• Experience Required: Minimum 1 year of front desk or receptionist experience.
• Demonstrated experience in effectively engaging with clients and collaborating with staff from diverse socio-economic, ethnic, and cultural backgrounds.
• Exceptional communication skills, both verbal and written, to facilitate clear and concise interactions.
• Bilingual proficiency in English and Spanish is highly desirable.
• Flexibility and capability to travel between different sites as required by the role.
• Possess a valid CA Driver’s License, maintain a clean driving record, and be able to travel to different sites.
• Capacity to collaborate effectively with healthcare teams and contribute to a cooperative and patient-focused care environment.
• At least 1 to 2 years of experience in client support or community service roles.
• Willingness to work some evenings and weekends, reflecting a commitment to meeting the varied needs of our community and clients.
• All JWCH, Wesley Health Centers workforce members are recommended to be fully vaccinated against COVID-19.

Employee Benefits

At JWCH Institute, Inc., we believe in taking care of those who take care of others. If you work 30+ hours per week, you’ll enjoy competitive pay and a robust benefits package that includes:

• Medical, Dental, Vision
• Monthly employer-sponsored allowance for assistance with health premiums.
• Funded Health Savings Account (up to deductible) to assist with carrier-approved medical expenses.
• Paid time off (vacation, sick leave) and 13 paid holidays.
• 401(k) Safe Harbor Profit Sharing plan.
• Mileage reimbursement.
• Short- and long-term disability plans (LTD/STD).
• Life insurance policy & AD&D, and more!

JWCH Institute, Inc + Wesley Health Centers is an Equal Opportunity and Fair Chance Employer