Bilingual Patient Financial Representative

Saludos Hispanos; Springfield (OR); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Flexible spending account

Health insurance

Paid time off

Vision insurance

Job summary

Professional Credit Service is seeking a Bilingual Patient Financial Representative to support patients with billing inquiries and payment arrangements at our Springfield, OR office. The role emphasizes empathetic communication, data entry, and knowledge of healthcare billing.

You will work on a full-time schedule, 8 am–5 pm, Monday–Friday, using healthcare database programs and CRM systems to assist patients and resolve insurance questions promptly.

Qualifications

• Bilingual Spanish proficiency is required to assist patients effectively.
• Strong customer service orientation to support patients with empathy.
• Good communication skills for call handling and written correspondence.
• Ability to multitask and manage high call volumes in a medical billing context.

Responsibilities

• Handle inbound and outbound calls related to patient billing questions.
• Set up payment arrangements on self-pay balances.
• Update account information and data entry with accuracy.
• Answer basic medical billing and insurance questions for patients.

Skills

Spanish (Bilingual)

Customer service

Communication skills

Multitasking

Tools

Healthcare database programs

CRM systems

Job description

Bilingual Patient Financial Representative

Professional Credit Service

Job Category

Finance

Overview

Description

PROFESSIONAL is the Pacific Northwest's leading accounts receivable management firm, specializing in early-out and recovery services for healthcare providers and government agencies nationwide. At Professional we do things a little differently, which is what sets us apart from our competitors. We seek to humanize account management by providing consumers and patients with compassionate financial care and cutting-edge technologies that help them make the best decisions for their financial health and by doing so enhance consumer-client relationships. Do you consider yourself a problem-solver? Do you enjoy helping people? Are you looking for a job where you can make a meaningful impact on the lives of others?

Then a Bilingual Patient Financial Representative position with our Ensource service line might be for you!

We have an opportunity to join our dynamic team of Patient Financial Representatives for the right person energetic and customer-minded individual that is fluent in Spanish. Using cutting edge technologies, you’ll provide empathetic and caring customer service to patients, helping not just our community at large but also the health systems we all rely on - and you’ll do it all while earning certification as a revenue cycle healthcare professional!

Help people while helping yourself become a certified professional!

The position is located onsite at our Springfield, OR office and is a full-time, Monday - Friday from 8 am - 5 pm.

A day in the life of a PROFESSIONAL Bilingual Patient Financial Representative:

• Set up acceptable payment arrangements on current self-pay balances.
• Handle Inbound and outbound calls, data entry and update account information.
• Help patients by answering basic medical billing and insurance questions.
• Follow up on outstanding insurance claims by utilizing various insurance websites.
• Learn and utilize several healthcare database programs.
• Use strong analytical skills and ability to multi-task and manage a high volume of calls.
• Exercise excellent communication skills with a professional speaking voice.

PROFESSIONAL employment perks:

• A stable organization offering an exciting yet challenging employment opportunity,
• Our starting wage is $18.50 an hour, and we pay even more for college degrees, and prior customer service experience.
• Growth potential, both personally and professionally.
• HFMA CRCR certification in the medical industry.
• Paid Time-Off and paid Holidays,
• Paid Volunteer and Community Outreach Program that allows you to 'help others' in the community,
• Casual work environment with an onsite gym,
• We are conveniently located on the EMX line and provide a bus pass reimbursement.
• Have a desire to learn. We are willing to train the right candidate.
• Demonstrate proficient computer knowledge.
• Type 30 words per minute.
• Thrive working in a call center environment.
• Have the desire to make a difference and help others.
• Excellent attendance and punctuality so you can assist us in fulfilling our mission.
• Ability to multitask.

See what it's like to work at Professional Credit by visiting our website at: http://professionalcredit.com/index.php/careers

EOE/DFW

Job Type: Full-time

Pay: $18.50 - $20.50 per hour

• 401(k)
• 401(k) matching
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Application Question(s):

• Tell us why you would like to join our team and the skills you would bring to the organization.