Patient Services Representative

Midwest-Eye-Consultants; Kokomo (IN); On-site; USD 2,066,000 - 2,755,000; Full time

Benefits offered by this job

6.5 paid holidays per year

PTO 10 days in first year

Health, dental, vision, and 401k

Certification program with wage growth

Job summary

Midwest-Eye-Consultants in Kokomo, IN is seeking a Patient Services Representative to be the welcoming front-end, handling patient intake, scheduling, and insurance inquiries.

You will maintain charts, assist with billing, balance cash at day end, and support a professional medical office team. Prior office experience is beneficial, but a comprehensive training program is provided.

Qualifications

• Previous medical office experience in a fast-paced environment is a must.

Responsibilities

• Greet patients in a friendly, professional manner.
• Answer calls, schedule appointments, assist in patient communications and recalls.
• Respond to patient inquiries about billing, procedures, policies and services.
• Prepare patient charts prior to appointments and on arrival.
• Process check-out: verify documentation, post payments, file clean claims, and enter data into the EHR.
• Balance cash drawer and prepare daily deposits; review reports.
• Monitor patient flow and communicate delays to staff.
• Maintain a safe and clean office environment.
• Perform other duties as assigned by the office manager and doctors.

Job description

Do you pride yourself on your attention to detail? Are you energized and inspired when caring for others? Our Patient Services team serve as the welcoming committee for our patients, greeting them upon arrival, and collecting the necessary information for their visit. They also support the financial success of our practice by handling patient accounts, collecting patient copays, and filing insurance claims. Prior office experience is beneficial, but not required, as we have a comprehensive training program. If you pride yourself on a positive attitude and a patient-focused experience, we invite you to bring your unique talents and join our team!

POSITION SUMMARY: The Patient Services Representative facilitates communication between patients and doctors, clinical staff, and administrative staff, and acts as the liaison between patients, insurance companies, and the Central Billing department. Responsibilities include verifying insurance, obtaining pre-authorizations, checking patients in and out, scheduling appointments, answering phones, triage, responding to patient inquiries, and maintaining charts.

WHAT WE OFFER:

• Starting wage of $X.00 - $X.00 per hour based on previous experience
• 6.5 paid holidays per year
• Approximately 10 days of PTO within first year
• Full slate of benefits to include health, dental, vision, and 401k
• Growth and wage increase through company paid certification program

ESSENTIAL RESPONSIBILITIES

• Greet patients in a friendly, professional manner
• Answer phone calls, schedule appointments, assist in patient communications and recalls
• Respond to patient inquiries about billing, procedures, policies and available services
• Prepare patient chart prior to appointment and complete upon patient arrival
• Efficiently process patients through check out by verifying chart documentation and insurance information, accepting and posting payments, preparing and filing clean claims, authorizing insurance and billing, scheduling referrals, and accurately entering corresponding data into EHR
• Perform end of day tasks, including balancing cash drawer, processing daily deposits, evaluating data from various reports, and submitting essential reports
• Monitor patient flow throughout the office, properly communicating delays
• Provide a safe and clean office environment
• Perform other duties and assume various responsibilities as determined by the office manager and doctor(s)

PHYSICAL DEMANDS AND WORK ENVIRONMENT (per ADA guidelines):

• Physical Activity: Standing, Walking, Stooping, Grasping, Typing, and Manual dexterity. The worker is required to have visual and verbal acuity to determine the accuracy, neatness, and thoroughness of the work assigned.
• Physical Requirements: Must be able to lift up to 15 pounds on a regular basis from floor to waist, 5 pounds from waist to shoulder, and 5 pounds from shoulder to overhead.
• Work Environment: Professional medical office environment.

Qualifications

Experience

Preferred

• Previous medical office experience in a fast-paced environment is a must.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.