Patient Services Representative

Midwest Eye Consultants; Kokomo (IN); On-site; USD 1,929,000 - 2,755,000; Full time

Benefits offered by this job

6.5 paid holidays per year

6.5 paid holidays per year

PTO and benefits

Job summary

Midwest Eye Consultants is seeking a Patient Services Representative to greet patients and act as a liaison between patients, doctors, and staff. You will verify insurance, process payments, and manage appointments with a focus on accuracy and patient satisfaction.

The role requires balancing daily tasks in a fast-paced clinic, with comprehensive training provided. Join our team for growth and a patient-centered work environment.

Qualifications

• Experience in a fast-paced medical office environment required.
• Excellent customer service and communication skills.
• Ability to manage patient accounts and scheduling.

Responsibilities

• Greet patients in a friendly, professional manner.
• Answer phone calls, schedule appointments, and assist in patient communications.
• Verify insurance, obtain pre-authorizations, and file clean claims.
• Process payments and balance cash drawer at end of day.
• Maintain patient charts in the EHR system and ensure data accuracy.
• Coordinate with Central Billing and doctors' offices as a liaison.
• Support a clean and safe office environment.

Skills

Customer service

Phone communication

Scheduling appointments

Medical office experience

EHR experience

Tools

EHR

Job description

Do you pride yourself on your attention to detail? Are you energized and inspired when caring for others? Our Patient Services team serve as the welcoming committee for our patients, greeting them upon arrival, and collecting the necessary information for their visit. They also support the financial success of our practice by handling patient accounts, collecting patient copays, and filing insurance claims. Prior office experience is beneficial, but not required, as we have a comprehensive training program. If you pride yourself on a positive attitude and a patient-focused experience, we invite you to bring your unique talents and join our team!

POSITION SUMMARY: The Patient Services Representative facilitates communication between patients and doctors, clinical staff, and administrative staff, and acts as the liaison between patients, insurance companies, and the Central Billing department. Responsibilities include verifying insurance, obtaining pre-authorizations, checking patients in and out, scheduling appointments, answering phones, triage, responding to patient inquiries, and maintaining charts.

WHAT WE OFFER:

• Starting wage of $X.00 - $X.00 per hour based on previous experience
• 6.5 paid holidays per year
• Approximately 10 days of PTO within first year
• Full slate of benefits to include health, dental, vision, and 401k
• Growth and wage increase through company paid certification program

ESSENTIAL RESPONSIBILITIES

• Greet patients in a friendly, professional manner
• Answer phone calls, schedule appointments, assist in patient communications and recalls
• Respond to patient inquiries about billing, procedures, policies and available services
• Prepare patient chart prior to appointment and complete upon patient arrival
• Efficiently process patients through check out by verifying chart documentation and insurance information, accepting and posting payments, preparing and filing clean claims, authorizing insurance and billing, scheduling referrals, and accurately entering corresponding data into EHR
• Perform end of day tasks, including balancing cash drawer, processing daily deposits, evaluating data from various reports, and submitting essential reports
• Monitor patient flow throughout the office, properly communicating delays
• Provide a safe and clean office environment
• Perform other duties and assume various responsibilities as determined by the office manager and doctor(s)

PHYSICAL DEMANDS AND WORK ENVIRONMENT (per ADA guidelines):

• Physical Activity: Standing, Walking, Stooping, Grasping, Typing, and Manual dexterity. The worker is required to have visual and verbal acuity to determine the accuracy, neatness, and thoroughness of the work assigned.
• Physical Requirements: Must be able to lift up to 15 pounds on a regular basis from floor to waist, 5 pounds from waist to shoulder, and 5 pounds from shoulder to overhead.
• Work Environment: Professional medical office environment.

Qualifications

Experience

Preferred

• Previous medical office experience in a fast-paced environment is a must.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.