Bilingual Patient Experience Specialist - Front Desk

Can-Community-Healt; Arlington (TX); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

Competitive pay

PTO and Sick time

11 Paid Company Holidays

Training and certification support

Health, dental, vision, retirement, 8%

1% additional employer match

Tuition Reimbursement Plan

Voluntary plans for you and yourfamily

Career growth opportunities

Job summary

CAN Community Health is seeking a Patient Experience Expert I to serve as the front desk representative, ensuring welcoming registration, scheduling, and clear communication for timely access to care. The role supports billing processes and patient financial interactions in a respectful, confidential manner.

Primary duties include verifying insurance, posting payments, answering inquiries, and coordinating with the Revenue Cycle Management team to resolve discrepancies.

Qualifications

• High School Diploma or equivalent required.
• Minimum of one year experience in a medical office or front office setting.
• Knowledge of electronic medical records systems preferred.
• Must maintain a valid Basic Life Support (BLS) certification or must successfully complete and obtain certification within 90 days of employment.
• Must be able to operate a motor vehicle and have valid insurance and driver’s license.

Responsibilities

• Represent CAN Community Health’s mission, vision, and values in all interactions.
• Provide professional, confidential assistance to patients.
• Accurately collect, process and post patient payments, including co-pays, deductibles and outstanding balance.
• Verify and updated patient insurance information and eligibility during check-in.
• Accurately explaining billing policies, insurance coverage and patient financial responsibilities.
• Ensures compliance with federal and state billing regulations and clinic policies, especially related to CAN’s mission.
• Collaborate with Revenue Cycle Management (RCM) Team to resolve discrepancies and ensure payments are posted accurately.
• Schedule and confirm patient appointments, managing any necessary follow-up for missing payments.
• Respond to patient inquiries regarding billing, insurance and payment in a timely manner.
• Assist with other front desk duties including answering phones and managing patient paperwork.

Job description

CAN Community Health is seeking a Patient Experience Expert I to serve as the front desk representative, ensuring welcoming registration, scheduling, and clear communication for timely access to care. The role supports billing processes and patient financial interactions in a respectful, confidential manner.

Primary duties include verifying insurance, posting payments, answering inquiries, and coordinating with the Revenue Cycle Management team to resolve discrepancies.