Bilingual Patient Experience Coordinator

Gastro Health; Catonsville (MD); On-site; USD 34,000 - 45,000; Full time

Job summary

Gastro Health is seeking a Patient Relations Representative to ensure positive patient experiences by addressing inquiries, resolving concerns, and providing information about clinical services. Strong communication, empathy, and problem-solving are essential to support patient-centered care.

Responsibilities include handling calls, scheduling, processing referrals, verifying insurance benefits, and coordinating with providers. Bilingual English/Spanish is required to serve diverse patients.

Qualifications

• 2+ years of experience as a medical assistant.
• High school diploma or GED equivalent.
• AAMA certification preferred.

Responsibilities

• Answer all incoming calls and route them to appropriate personnel; take messages and send tasks as necessary for all care centers.
• Schedule, confirm, and cancel office appointments as patients call in.
• Work on referrals and import demographics from the patient portal.
• Pick up voicemail messages on a daily basis.
• Verify patients' health plan benefits & obtain authorization, if needed.
• Assist patients with questions and/or concerns regarding procedures.
• Request medical records from doctors and hospitals.
• Call in new prescriptions and refills and obtain authorization if necessary.
• Obtain lab results including stat requests.

Skills

Computer literate

Effective Communicator

Customer service experience

Bilingual English/Spanish

Education

High school diploma or GED

AAMA certification preferred

Job description

Gastro Health is seeking a Patient Relations Representative to ensure positive patient experiences by addressing inquiries, resolving concerns, and providing information about clinical services. Strong communication, empathy, and problem-solving are essential to support patient-centered care.

Responsibilities include handling calls, scheduling, processing referrals, verifying insurance benefits, and coordinating with providers. Bilingual English/Spanish is required to serve diverse patients.