Bilingual Patient Care Coordinator

MuchoRed; United States; Hybrid; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health Insurance

Flexible Time-Off

Breakfast and Lunch Service

Quarterly Outings

By Law Benefits

Job summary

Mucho Red is seeking a bilingual Patient Care Coordinator/Representative to serve as a key contact for patients, providers, and healthcare professionals in the U.S. This role supports patient communication, appointment coordination, follow-ups, and accurate record management within EHR systems, ensuring HIPAA compliance.

The ideal candidate will be fluent in English and Spanish, have strong organizational skills, and prior customer service experience.

Qualifications

• Fluency in English and Spanish with excellent verbal and written communication.
• Bachelor's degree in a related field preferred.
• Previous customer service experience required.
• Experience in a healthcare setting preferred.
• Strong organizational skills and attention to detail.
• Ability to handle sensitive patient information with confidentiality.

Responsibilities

• Respond to inbound calls from patients, providers, and healthcare professionals in a courteous and professional manner.
• Handle outbound calls to follow up with patients, schedule appointments, and support continuity of care.
• Schedule and coordinate patient appointments with internal providers and external specialists.
• Ensure timely follow-ups, referrals, and medical procedures are properly coordinated.
• Enter, update, and maintain patient information in electronic health records (EHR) and patient portals.
• Maintain HIPAA compliance and confidentiality in handling patient data.
• Coordinate referrals and communications between patients, providers, and related entities.
• Monitor and support patients’ ongoing care to ensure effective treatment plans.

Skills

Bilingual English/Spanish

Customer service experience

Healthcare setting experience

Strong organizational skills

Education

Bachelor's degree in related field

Job description

We are looking for a bilingual Patient Care Coordinator / Representative to serve as a key point of contact for patients, providers, and healthcare professionals. This role supports patient communication, appointment coordination, follow-ups, and accurate record management for healthcare organizations in the U.S. The ideal candidate is professional, organized, detail-oriented, and comfortable handling inbound and outbound calls while providing excellent patient support in both English and Spanish.

Skills / Abilities Needed

• Fluency in English and Spanish, with excellent verbal and written communication skills.
• Bachelor’s degree from an accredited university or college in a related field preferred.
• Previous customer service experience required.
• Previous experience in a healthcare setting is preferred.
• Strong organizational skills and attention to detail.
• Ability to handle sensitive patient information with professionalism and confidentiality.
• Comfortable working with electronic health records, patient portals, and digital communication tools.

About our Management and Consulting Services

Mucho Red is a results-oriented management and consulting firm serving clients across the healthcare, customer service, and transportation industries. Our experienced teams create value through growth strategy, operation improvement, financial restructuring, and organization integration — working side by side with clients to deliver tangible, sustainable results.

Activities

• Respond to inbound calls from patients, providers, and healthcare professionals in a courteous, professional, and efficient manner.
• Handle outbound calls to follow up with patients, schedule appointments, and support continuity of care.
• Schedule and coordinate patient appointments with internal providers and external specialists.
• Ensure timely follow-ups, referrals, and medical procedures are properly coordinated.
• Enter, update, and maintain patient information, medical histories, treatment details, and care plans in electronic health records (EHR) and patient portals.
• Accurately track and update patient medical records while ensuring HIPAA compliance and confidentiality.
• Facilitate specialist referrals and coordinate communication between patients, providers, medical offices, clinics, insurance companies, attorneys, or law firms when needed.
• Monitor and support patients’ ongoing care to help ensure smooth and effective treatment plans.

We Offer Competitive Pay & Benefits By Law Benefits Health Insurance Quarterly Outings Flexible Time-Off Breakfast and Lunch Service

About us

We are a results-oriented management consulting firm serving clients involved in the healthcare, customer service and transportation industry, providing services such as scheduling, accounts receivable, recruiting, HR, and logistics. Our experienced teams create value for clients through growth strategy, operation improvement, financial restructuring, and organization integration.