Bilingual Patient Experience Champion

Nicklaus Children's Hospital; Fort Lauderdale (FL); On-site; USD 38,000 - 46,000; Full time

Job summary

Nicklaus Children's Hospital in Ft. Lauderdale is seeking a Patient Guest Representative to ensure exceptional service for patients and families. You will interact with patients, families, physicians, nurses and staff, acting as a neutral facilitator to resolve concerns.

This role requires strong communication, bilingual English/Spanish skills, and the ability to document issues clearly. Training occurs at the Miami location, with occasional visits to Coral Springs as needed, supporting a

Qualifications

• BLS certification must be active.
• CPI certification within 6 months of hire.
• 2–4 years of experience dealing with patients and families in a hospital setting.
• Fluency in speaking both English and Spanish languages required.
• Associate's degree preferred.

Responsibilities

• Acknowledge electronic communication and telephone messages within 24 hours of receipt; provide excellent internal and external customer service.
• Communicate information regarding hospital services; present and interpret policy and procedure information to patients and families.
• Document all interactions with patients on daily rounding logs; notate all patient complaints, grievances, or compliments in accordance with guidelines.
• Follow up with appropriate staff to ensure concerns are resolved in a timely fashion and complaint closure is documented.
• Mingle daily rounds of assigned patient units, meet new admissions, and maintain communication with staff to address concerns.

Skills

Customer service

Bilingual English/Spanish

Communication

Conflict resolution

Education

Associate's degree preferred

Job description

Nicklaus Children's Hospital in Ft. Lauderdale is seeking a Patient Guest Representative to ensure exceptional service for patients and families. You will interact with patients, families, physicians, nurses and staff, acting as a neutral facilitator to resolve concerns.

This role requires strong communication, bilingual English/Spanish skills, and the ability to document issues clearly. Training occurs at the Miami location, with occasional visits to Coral Springs as needed, supporting a