Bilingual Medical Assistant — Front Desk & Patient Care

Nicklaus Children's Health System; Ohio; On-site; USD 32,000 - 42,000; Full time

Job summary

Nicklaus Children's Health System is seeking a Medical Assistant to support examinations and patient care under physician direction. The role includes administrative duties, patient check-in, charting, and coordination of immunizations and lab orders, ensuring timely documentation and communication with clinicians.

The position requires strong communication, bilingual English/Spanish preferred, and ability to multi-task across clinical and administrative tasks in a fast-paced environment.

Qualifications

• High School education or equivalent preferred.
• 1 year of medical assistant experience preferred.
• Fluent in both English and Spanish highly preferred.
• Able to effectively communicate verbally and in writing.
• Basic computer and math skills.
• Excellent patient management, customer service, and interpersonal skills.
• 1-2 years of physician office experience preferred.
• 1-2 years of experience coordinating clinical care for patients preferred.
• Strong problem solving, critical thinking and conflict resolution skills.
• Able to manage multiple priorities and strong time management skills.
• Able to float to various Primary Care Centers while maintaining the delivery of clinical excellence and high-quality service.
• Able to work effectively in a collaborative environment.

Responsibilities

• Answers telephones, routes calls, takes, and relays accurate phone messages.
• Prepares and administers medications to patients as directed by provider.
• For primary care Medical Assistants; prepares and administers immunizations to patients as directed by provider.
• Communicates all significant changes in patient conditions or behavior to clinicians and physicians.
• Ensures all medical record/patient charts contains necessary documentation for medical appointments.
• Completes charting, collects, and distributes medical record documents related to patient.
• Gathers data for general information, special reports, contacting other employees, departments, agencies, and individuals for additional material.
• May prepare reports for provider approval.
• Maintains/prepares billing charge and reconciliation, assist in completing claims forms, and answers patient questions in reference to payment status.
• Runs reports for credit cards, super bills, and etc. Prepares final bookkeeping of assigned cash drawer and prepares and makes timely deposits.
• Maintains a clean and orderly work area and patient rooms.
• Operates and maintains equipment in proper working condition/order.
• Ensures medical supplies and inventory are maintained.
• Performs and documents vital signs and measurements.
• Provides and documents patient and family education.
• Assists physician with simple procedures and patient transport.
• Collects specimens and distributes to laboratory for results.
• Prepares for patient visits by preparing /pulling charts, printing super bills, and informing physician and other clinical staff of changes in schedule.
• Schedules appointments, diagnostic, therapeutic, verifies medical appointments, obtains and/or verify authorizations.
• Processes medical documentation for office visit and follow-up with patient when required.
• Serves as receptionist, conducts patient check-in, registration, collects fee for service/co-payments, and verifies referrals, insurance data, patient’s address & other pertinent information.
• Tracks all samples per policy before providing to patients to ensure proper coordination with physician orders or requests.
• Enters electronic order for lab, x-ray and medication/prescriptions for provider review and approval in electronic medical record.
• For primary care Medical Assistant: performs and manages labs as ordered by the medical doctor to ensure regulatory requirements.
• Process refills as directed by provider and written protocols.

Skills

Bilingual English/Spanish

Medical Assistant experience

Patient management

Communication skills

Time management

Team collaboration

Education

Graduation from accredited Medical Assistant program

Nursing Degree: ASN, BSN

LPN license (Florida)

Paramedic or EMT license (Florida)

Current Medical Assistant Certification

Certified Nursing Assistant (Florida)

Job description

Nicklaus Children's Health System is seeking a Medical Assistant to support examinations and patient care under physician direction. The role includes administrative duties, patient check-in, charting, and coordination of immunizations and lab orders, ensuring timely documentation and communication with clinicians.

The position requires strong communication, bilingual English/Spanish preferred, and ability to multi-task across clinical and administrative tasks in a fast-paced environment.