Bilingual Patient Experience Advocate

Mount Sinai Medical Center of Florida, Inc.; Miami Beach (FL); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Paid time off

Tuition reimbursement

Wellness program

On-site housing

Job summary

Mount Sinai Medical Center of Florida, Inc. is seeking a Patient Experience Specialist to act as the primary liaison between patients, families, and hospital staff, focusing on optimizing satisfaction and service recovery. The role requires English and Spanish communication skills and a strong attention to detail.

You will handle grievances, track quality data, and support cross-department initiatives to improve patient experiences across our on-site teams.

Qualifications

• Experience in service-focused environments (e.g., hospitals, hospitality).
• Ability to communicate effectively in English and Spanish, written and spoken.
• Proficient with Microsoft Office (Word, Excel, PowerPoint); MS Access a plus.

Responsibilities

• Acts as a primary liaison between patients, families and hospital staff to optimize patient experience.
• Resolves grievances, tracks quality data and drives cross-department engagement initiatives.
• Logs complaints per CMS guidelines and follows up to ensure timely resolutions.
• Prepares and manages patient experience reports and committee agendas.
• Supports staff in policy compliance related to patient satisfaction and service recovery.

Skills

Customer service

Bilingual English/Spanish

Education

Associate degree

Tools

MS Office

Job description

Mount Sinai Medical Center of Florida, Inc. is seeking a Patient Experience Specialist to act as the primary liaison between patients, families, and hospital staff, focusing on optimizing satisfaction and service recovery. The role requires English and Spanish communication skills and a strong attention to detail.

You will handle grievances, track quality data, and support cross-department initiatives to improve patient experiences across our on-site teams.