Bilingual Patient Engagement Specialist

Valeris; Indianapolis (IN); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

Telehealth and EAP services

401(k) with match

Paid Time Off

Nine paid holidays plus two floating

Inclusive culture and opportunities

Job summary

Valeris in Indianapolis is seeking a patient services coordinator to build trusted relationships with patients, explain benefits, and guide enrollment in our care programs.

The role requires strong communication skills, bilingual abilities, and a commitment to compliant, compassionate care. You will manage inquiries, document activities, and coordinate with payers and providers to support patient outcomes.

Qualifications

• Bachelor's degree strongly preferred or equivalent experience.
• Customer service and healthcare industry experience strongly preferred.
• Ability to work an 8.5-hour shift between 8 am to 9 pm, Monday to Friday required.
• Bi-lingual in English and Spanish or Chinese/Mandarin is a plus.

Responsibilities

• Build and maintain trusted relationships with patients by proactive communication and timely, accurate services.
• Ensure all interactions comply with healthcare laws and regulations.
• Explain coverage options and benefits to patients clearly.
• Triage patients to appropriate internal or external resources.
• Document patient enrollment into the program per business rules.
• Handle inbound inquiries per the program-approved FAQs.

Skills

Customer service

Healthcare industry experience

Communication skills

Bilingual English/Spanish or Chinese/M

Education

Bachelor's degree preferred

Tools

Lynk system

Job description

Valeris in Indianapolis is seeking a patient services coordinator to build trusted relationships with patients, explain benefits, and guide enrollment in our care programs.

The role requires strong communication skills, bilingual abilities, and a commitment to compliant, compassionate care. You will manage inquiries, document activities, and coordinate with payers and providers to support patient outcomes.