Bilingual Patient Engagement & Care Coordinator

Family Choice Aco LLC; Westminster (CA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health insurance

Paid time off

Job summary

Family Choice Management Services in Westminster, CA seeks a Bilingual Patient Engagement Coordinator (English–Spanish) to drive proactive outreach, care coordination, and patient education across Medi-Cal, Medicare, and Commercial populations.

You will collaborate with PCP offices, IPA staff, and clinical teams to close care gaps, document outreach, and support quality initiatives. Strong bilingual communication, organization, and EHR proficiency are required.

Qualifications

• High school diploma or equivalent required.
• 1–2 years in patient engagement, care coordination, medical office, or health plan settings preferred.
• Bilingual English–Spanish required (verbal and written).

Responsibilities

• Outbound and inbound patient outreach via phone, email, SMS, and other channels.
• Explain care needs and next steps in patients' preferred language; document responses and outcomes.
• Coordinate with PCP offices for preventive and chronic care visits; ensure follow-up.
• Educate patients on preventive services and chronic disease management.
• Support quality improvement projects and close care gaps with IPA teams.

Skills

Bilingual English–Spanish

Strong communication

Organizational skills

Microsoft Office (Word/Excel/Outlook)

Education

High school diploma

Associate’s or Bachelor’s degree preferred

Tools

EHRs

Care management systems

COZEVA or similar

Job description

Family Choice Management Services in Westminster, CA seeks a Bilingual Patient Engagement Coordinator (English–Spanish) to drive proactive outreach, care coordination, and patient education across Medi-Cal, Medicare, and Commercial populations.

You will collaborate with PCP offices, IPA staff, and clinical teams to close care gaps, document outreach, and support quality initiatives. Strong bilingual communication, organization, and EHR proficiency are required.