Bilingual Patient Engagement Coordinator

Family Choice ACO; Westminster (CA); Presencial; USD 28.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k)

401(k) matching

Health insurance

Paid time off

Descripción de la vacante

Family Choice Management Services in Westminster, CA seeks a Bilingual Patient Engagement Coordinator (English–Spanish) to drive outreach, care coordination, and education across Medi-Cal, Medicare, and Commercial populations. Collaborate with PCPs, IPA, and quality teams to close care gaps and improve preventive and chronic care management.

The role requires 1–2 years in patient engagement, bilingual English–Spanish, strong communication, and EHR proficiency.

Formación

• Bilingual fluency in English and Spanish (written and spoken).
• 1–2 years in patient engagement or care coordination preferred.
• Experience with Medi-Cal/Medicare or managed care is a plus.
• Strong communication and organizational skills.
• Proficiency with EHRs and care management platforms.

Responsabilidades

• Outreach to patients via phone, email, SMS; engage in English–Spanish. (outbound/inbound)
• Coordinate with PCP offices to schedule preventive and chronic care visits; confirm completion
• Educate patients on preventive services and chronic disease management
• Motivate patients to adhere to care plans and relay concerns to care teams
• Collaborate with IPA nurses, coders and QI staff to support improvement projects and reporting

Conocimientos

Bilingual EN/ES

Communication

Care coordination

EHR proficiency

Educación

High school diploma

Associate/Bachelor preferred

Herramientas

EHR systems

COZEVA-like platforms

Descripción del empleo

Job Title

Bilingual Patient Engagement Coordinator (English–Spanish)

Location

Westminster, Orange County, CA

Company

Family Choice Management Services

Department

Quality Management

Reports To

Quality Improvement Lead

Employment Type

Full-Time

About Us

Family Choice MG is the first physician-led IPA in Orange County since 1995. Our mission is to provide comprehensive, compassionate, and coordinated healthcare services to our diverse patient population. With a commitment to excellence, innovation, and patient-centered care, we strive to empower individuals to achieve optimal health outcomes and enhance their quality of life.

Position Summary

The Bilingual Patient Engagement Coordinator plays a critical role in improving patient outcomes and quality performance for the Independent Practice Association (IPA). This role focuses on proactive patient outreach, care coordination, patient education, and collaboration with Primary Care Physician, clinical and quality teams to close care gaps, improve preventive and chronic care compliance, and support quality improvement initiatives across Medi-Cal, Medicare, and Commercial populations.

Primary Responsibilities

1. Patient Outreach & Engagement

• Conduct outbound and inbound patient outreach via phone, email, SMS, and other approved communication channels.
• Engage patients in their preferred language (English–Vietnamese or English–Spanish) to explain care needs and next steps.
• Document all outreach attempts, patient responses, and outcomes accurately in care management and quality platforms.
• Address patient barriers such as transportation, language, health literacy, or scheduling challenges.

2. Appointment Scheduling & PCP Coordination

• Coordinate closely with Primary Care Provider (PCP) offices to schedule appointments for preventive services, chronic care follow-ups, and quality-related visits.
• Confirm appointment completion and follow up on missed or rescheduled visits.
• Serve as a liaison between patients, PCP offices, and IPA staff to ensure smooth coordination of care.

3. Patient Education & Preventive Care Support

• Educate patients on preventive services such as Annual Wellness Visits (AWV), immunizations, screenings, and health assessments.
• Provide culturally and linguistically appropriate education on chronic care services, including diabetes, hypertension, and other long-term conditions.
• Reinforce the importance of timely preventive care and routine follow-up.

4. Care Plan Adherence & Motivation

• Motivate and coach patients to adhere to individualized care plans developed by clinical teams.
• Reinforce provider recommendations, medication adherence, and lifestyle modifications.
• Identify and elevate clinical or social concerns to the appropriate care team members.

5. Quality Improvement Collaboration

• Collaborate with the IPA Nurse Practitioner, Coder, and Quality Improvement Specialist to support quality improvement goals.
• Assist with closing care gaps tied to HEDIS, Stars, MCAS, and other quality measures.
• Support documentation accuracy by relaying visit completion and patient-reported information to quality and coding teams.
• Participate in quality improvement projects, audits, and outreach campaigns.

Additional Duties

• Maintain confidentiality and comply with HIPAA and IPA policies.
• Participate in team meetings, trainings, and performance improvement initiatives.
• Generate outreach and engagement reports as assigned.
• Perform other duties related to patient engagement and care coordination as needed.

Qualifications & Requirements

Education:

• High school diploma or equivalent required.
• Associate’s or Bachelor’s degree in healthcare, public health, social services, or a related field preferred.

Experience:

• Minimum 1–2 years of experience in patient engagement, care coordination, medical office, IPA, health plan, or community health setting preferred.
• Experience working with Medi-Cal, Medicare, or managed care populations strongly preferred.

Skills & Competencies:

• Bilingual fluency required: English–Spanish (verbal and written).
• Strong communication and interpersonal skills with diverse patient populations.
• Knowledge of preventive care and chronic disease management concepts.
• Ability to motivate patients and address barriers to care.
• Strong organizational skills and attention to detail.
• Proficiency with EHRs, care management systems, and quality platforms (e.g., COZEVA or similar).
• Ability to work collaboratively with multidisciplinary teams.

Other Requirements:

• Cultural competency and sensitivity to diverse populations.
• Ability to manage multiple priorities in a fast-paced environment.
• Basic computer skills (Microsoft Word, Excel, Outlook).
• Reliable attendance and professionalism.

Preferred Attributes:

• Experience with quality improvement or performance-based healthcare programs.
• Familiarity with outreach metrics, care gap reports, and documentation requirements.
• Prior experience in a bilingual or community-focused healthcare role.

Work Environment:

• Office-based with frequent phone and computer use.
• May require occasional travel to provider offices or community sites.

Salary Range

$20-$22

Benefits

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

Work Location

In person