Coordinador de Compromiso del Paciente Bilingüe

Family Choice Aco LLC; Westminster (CA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health insurance

Paid time off

Job summary

Family Choice MG in Westminster, CA is seeking a Bilingual Patient Engagement Coordinator (English–Spanish) to improve patient outcomes through outreach, education, and care coordination within our IPA and quality teams. You will work with PCP offices to close care gaps across Medi-Cal, Medicare, and commercial populations, and you will document outreach efforts in our care management platforms.

The role requires 1–2 years of related experience, bilingual fluency, and strong communication

Qualifications

• High school diploma or equivalent required.
• Associate’s or Bachelor’s degree in healthcare, public health, social services, or related field preferred.
• Minimum 1–2 years of experience in patient engagement, care coordination, medical office, IPA, health plan, or community health setting preferred.
• Experience with Medi-Cal, Medicare, or managed care populations strongly preferred.
• Bilingual fluency in English–Spanish (verbal and written) is required.
• Proficiency with EHRs, care management systems, and quality platforms (e.g., COZEVA or similar).

Responsibilities

• Conduct outbound and inbound patient outreach via phone, email, SMS, and other approved channels.
• Engage patients in their preferred language (English–Spanish or English–Vietnamese) to explain care needs and next steps.
• Coordinate with Primary Care Provider (PCP) offices to schedule preventive services and chronic care visits.
• Confirm appointment completion and follow up on missed or rescheduled visits.
• Educate patients on preventive services such as AWV, immunizations, and health assessments.
• Motivate and coach patients to adhere to individualized care plans.
• Collaborate with IPA Nurse Practitioner, Coder, and Quality Improvement Specialist to support quality goals.
• Assist with closing care gaps tied to HEDIS, Stars, MCAS, and other measures.
• Maintain confidentiality and comply with HIPAA and IPA policies.

Skills

Bilingual fluency: English–Spanish

Communication skills

Preventive care knowledge

Care coordination

Organizational skills

EHRs proficiency

Quality platforms knowledge

Education

High school diploma or equivalent

Associate’s or Bachelor’s degree in healthcare or related field preferred

Tools

COZEVA or similar quality platforms

Job description

Job Title

Bilingual Patient Engagement Coordinator (English–Spanish)

Location

Westminster, Orange County, CA

Company

Family Choice Management Services

Department

Quality Management

Reports To

Quality Improvement Lead

Employment Type

Full-Time

About Us

Family Choice MG is the first physician-led IPA in Orange County since 1995. Our mission is to provide comprehensive, compassionate, and coordinated healthcare services to our diverse patient population. With a commitment to excellence, innovation, and patient-centered care, we strive to empower individuals to achieve optimal health outcomes and enhance their quality of life.

Position Summary

The Bilingual Patient Engagement Coordinator plays a critical role in improving patient outcomes and quality performance for the Independent Practice Association (IPA). This role focuses on proactive patient outreach, care coordination, patient education, and collaboration with Primary Care Physician, clinical and quality teams to close care gaps, improve preventive and chronic care compliance, and support quality improvement initiatives across Medi-Cal, Medicare, and Commercial populations.

Primary Responsibilities

1. Patient Outreach & Engagement

• Conduct outbound and inbound patient outreach via phone, email, SMS, and other approved communication channels.
• Engage patients in their preferred language (English–Vietnamese or English–Spanish) to explain care needs and next steps.
• Document all outreach attempts, patient responses, and outcomes accurately in care management and quality platforms.
• Address patient barriers such as transportation, language, health literacy, or scheduling challenges.

2. Appointment Scheduling & PCP Coordination

• Coordinate closely with Primary Care Provider (PCP) offices to schedule appointments for preventive services, chronic care follow-ups, and quality-related visits.
• Confirm appointment completion and follow up on missed or rescheduled visits.
• Serve as a liaison between patients, PCP offices, and IPA staff to ensure smooth coordination of care.

3. Patient Education & Preventive Care Support

• Educate patients on preventive services such as Annual Wellness Visits (AWV), immunizations, screenings, and health assessments.
• Provide culturally and linguistically appropriate education on chronic care services, including diabetes, hypertension, and other long-term conditions.
• Reinforce the importance of timely preventive care and routine follow-up.

4. Care Plan Adherence & Motivation

• Motivate and coach patients to adhere to individualized care plans developed by clinical teams.
• Reinforce provider recommendations, medication adherence, and lifestyle modifications.
• Identify and elevate clinical or social concerns to the appropriate care team members.

5. Quality Improvement Collaboration

• Collaborate with the IPA Nurse Practitioner, Coder, and Quality Improvement Specialist to support quality improvement goals.
• Assist with closing care gaps tied to HEDIS, Stars, MCAS, and other quality measures.
• Support documentation accuracy by relaying visit completion and patient-reported information to quality and coding teams.
• Participate in quality improvement projects, audits, and outreach campaigns.

Additional Duties

• Maintain confidentiality and comply with HIPAA and IPA policies.
• Participate in team meetings, trainings, and performance improvement initiatives.
• Generate outreach and engagement reports as assigned.
• Perform other duties related to patient engagement and care coordination as needed.

Qualifications & Requirements

Education:

• High school diploma or equivalent required.
• Associate’s or Bachelor’s degree in healthcare, public health, social services, or a related field preferred.

Experience:

• Minimum 1–2 years of experience in patient engagement, care coordination, medical office, IPA, health plan, or community health setting preferred.
• Experience working with Medi-Cal, Medicare, or managed care populations strongly preferred.

Skills & Competencies:

• Bilingual fluency required: English–Spanish (verbal and written).
• Strong communication and interpersonal skills with diverse patient populations.
• Knowledge of preventive care and chronic disease management concepts.
• Ability to motivate patients and address barriers to care.
• Strong organizational skills and attention to detail.
• Proficiency with EHRs, care management systems, and quality platforms (e.g., COZEVA or similar).
• Ability to work collaboratively with multidisciplinary teams.

Other Requirements:

• Cultural competency and sensitivity to diverse populations.
• Ability to manage multiple priorities in a fast-paced environment.
• Basic computer skills (Microsoft Word, Excel, Outlook).
• Reliable attendance and professionalism.

Preferred Attributes:

• Experience with quality improvement or performance-based healthcare programs.
• Familiarity with outreach metrics, care gap reports, and documentation requirements.
• Prior experience in a bilingual or community-focused healthcare role.

Work Environment:

• Office-based with frequent phone and computer use.
• May require occasional travel to provider offices or community sites.

Salary Range

$20-$22

Benefits

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

Work Location

In person