Bilingual Care Coordination & Patient Engagement Specialist

Family Choice Aco LLC; Westminster (CA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health insurance

Paid time off

Job summary

Family Choice MG in Westminster, CA is seeking a Bilingual Patient Engagement Coordinator (English–Spanish) to improve patient outcomes through outreach, education, and care coordination within our IPA and quality teams. You will work with PCP offices to close care gaps across Medi-Cal, Medicare, and commercial populations, and you will document outreach efforts in our care management platforms.

The role requires 1–2 years of related experience, bilingual fluency, and strong communication

Qualifications

• High school diploma or equivalent required.
• Associate’s or Bachelor’s degree in healthcare, public health, social services, or related field preferred.
• Minimum 1–2 years of experience in patient engagement, care coordination, medical office, IPA, health plan, or community health setting preferred.
• Experience with Medi-Cal, Medicare, or managed care populations strongly preferred.
• Bilingual fluency in English–Spanish (verbal and written) is required.
• Proficiency with EHRs, care management systems, and quality platforms (e.g., COZEVA or similar).

Responsibilities

• Conduct outbound and inbound patient outreach via phone, email, SMS, and other approved channels.
• Engage patients in their preferred language (English–Spanish or English–Vietnamese) to explain care needs and next steps.
• Coordinate with Primary Care Provider (PCP) offices to schedule preventive services and chronic care visits.
• Confirm appointment completion and follow up on missed or rescheduled visits.
• Educate patients on preventive services such as AWV, immunizations, and health assessments.
• Motivate and coach patients to adhere to individualized care plans.
• Collaborate with IPA Nurse Practitioner, Coder, and Quality Improvement Specialist to support quality goals.
• Assist with closing care gaps tied to HEDIS, Stars, MCAS, and other measures.
• Maintain confidentiality and comply with HIPAA and IPA policies.

Skills

Bilingual fluency: English–Spanish

Communication skills

Preventive care knowledge

Care coordination

Organizational skills

EHRs proficiency

Quality platforms knowledge

Education

High school diploma or equivalent

Associate’s or Bachelor’s degree in healthcare or related field preferred

Tools

COZEVA or similar quality platforms

Job description

Family Choice MG in Westminster, CA is seeking a Bilingual Patient Engagement Coordinator (English–Spanish) to improve patient outcomes through outreach, education, and care coordination within our IPA and quality teams. You will work with PCP offices to close care gaps across Medi-Cal, Medicare, and commercial populations, and you will document outreach efforts in our care management platforms.

The role requires 1–2 years of related experience, bilingual fluency, and strong communication