Bilingual Patient Concierge (Spanish/English)

Aston Carter; Greenwich (CT); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Comprehensive benefits package

Health, dental, and vision coverage

Health Savings Account (HSA)

Flexible Spending Accounts (FSA)

403(b) retirement plan with employer

Life and AD&D insurance

Employee Assistance Program

Tuition assistance after period of  服务

Job summary

Aston Carter is recruiting a Bilingual Patient Support Specialist for an onsite Greenwich, CT clinic. The role supports patients with primary care, dental, and mental health services, handling intake, scheduling, and data entry in EPIC.

Fluency in English and Spanish, plus strong customer service in a healthcare setting, are essential. The position involves front-desk duties, collaboration with clinical staff, HIPAA compliance, and use of Microsoft Office in a busy Federally Qualified Health

Qualifications

• Bilingual fluency in Spanish and English.
• At least 2 years of administrative, call center, or customer service experience.
• Strong customer service with empathy and clear communication.
• Experience with electronic medical records (EMR), preferably EPIC.
• Familiarity with medical terminology and provider billing practices.
• Understanding of HIPAA and patient confidentiality.
• Proficiency with Microsoft Office and administrative tools.
• Accurate data entry and attention to detail.
• Ability to multitask and stay organized in a fast-paced environment.
• Ability to collaborate with medical, dental, and behavioral health staff.

Responsibilities

• Greet and assist patients in English and Spanish in a professional, courteous manner.
• Serve as primary contact for patients by phone and in person, delivering clear, compassionate service.
• Manage high-volume calls, schedule appointments, and maintain an organized calendar.
• Facilitate efficient patient check-in and check-out with minimal wait times.
• Collect and update patient demographics, insurance details, and confidential documentation in the EMR.
• Ensure accurate data entry into the EMR (including EPIC) to support workflows.
• Provide patients with information on available services, policies, and appointment requirements.
• Collaborate with medical, dental, and behavioral health staff to coordinate care.
• Communicate provider billing practices and medical terminology to patients and staff.
• Protect patient privacy and HIPAA compliance.
• Prepare, update, and maintain records using Microsoft Office and other tools.
• Deliver high-quality customer care and problem resolution in a fast-paced clinic and call center environment.
• Support front-desk and general administrative tasks to ensure smooth daily operations.

Job description

Aston Carter is recruiting a Bilingual Patient Support Specialist for an onsite Greenwich, CT clinic. The role supports patients with primary care, dental, and mental health services, handling intake, scheduling, and data entry in EPIC.

Fluency in English and Spanish, plus strong customer service in a healthcare setting, are essential. The position involves front-desk duties, collaboration with clinical staff, HIPAA compliance, and use of Microsoft Office in a busy Federally Qualified Health