Bilingual Patient Concierge & Advocate

Greater New Bedford Community Health Center; New Bedford (MA); On-site; USD 28,000 - 32,000; Full time

Job summary

Greater New Bedford Community Health Center is seeking a Patient Services Ambassador to serve as a patient advocate and front-line customer service representative in our New Bedford clinic. The role involves assisting with wheelchair and patient transportation, guiding patients through the facility, translating non-medical information, answering questions, and coordinating with Public Safety Officers.

Qualified applicants will have a High School diploma and at least one year of customer service

Qualifications

• Education: High School Diploma or equivalent.
• Experience: One year of customer service experience preferred; healthcare experience a plus.
• Software/Tools: Proficient with Microsoft Office Suite.
• Languages: Proficiency in English and Spanish and/or Portuguese required.

Responsibilities

• Assist patients with wheelchair transports and patient transportation (via Lyft or cab).
• Navigate patients through the facility and translate non-medical information for employees and patients.
• Provide a welcoming, informative first impression and answer questions.
• Coordinate patient transports with Public Safety Officers.
• Keep waiting areas clean and free of debris; assist with housekeeping as needed.
• Share Patient Advocate contact information with patients and route feedback as needed.
• Refer patients/visitors to appropriate resources and communicate with Public Safety on safety concerns.

Skills

Customer service

Excellent communication

People-oriented

De-escalation techniques

Problem solving

English and Spanish

Education

High School Diploma

Tools

Microsoft Office

Job description

Greater New Bedford Community Health Center is seeking a Patient Services Ambassador to serve as a patient advocate and front-line customer service representative in our New Bedford clinic. The role involves assisting with wheelchair and patient transportation, guiding patients through the facility, translating non-medical information, answering questions, and coordinating with Public Safety Officers.

Qualified applicants will have a High School diploma and at least one year of customer service