Patient Services Ambassador (Bilingual Required)

Greater New Bedford Community Health Center, Inc.; New Bedford (MA); On-site; USD 28,000 - 32,000; Full time

Job summary

Greater New Bedford Community Health Center, Inc. seeks a Patient Services Ambassador to welcome patients and visitors, coordinate wheelchair transports and patient transportation (Lyft or cab), help guests navigate the facility, and translate non-medical information for staff and patients.

This entry-level role requires a High School Diploma, English plus Spanish and/or Portuguese language proficiency, and a Monday–Friday schedule with rotating Saturdays.

Qualifications

• Customer service skills with de-escalation techniques.
• Excellent communication skills.
• People-oriented and personable.
• Strong problem solving skills.
• Ability to handle difficult situations in a safe and professional manner.
• Verbal and written proficiency in English and Spanish and/or Portuguese is required.

Responsibilities

• Assist all departments with wheelchair transports and patient vehicle transportation (Lyft or cab).
• Help patients navigate the facility and translate non-medical information for employees and patients.
• Provide a positive first impression by warmly welcoming patients and visitors, answering questions, and assisting with requests.
• Coordinate patient transports with Public Safety Officers as needed.
• Maintain waiting areas and assist with general operations as required.

Skills

Customer service

De-escalation techniques

Multilingual communication

Problem solving

Education

High School Diploma

Tools

Microsoft Office Suite

Job description

Job Details

Level: Entry

Job Location: New Bedford MA - New Bedford, MA 02740

Position Type: Full-Time/Part-Time

Education Level: High School

Salary Range: $20.00 - $23.19 Hourly

Job Category: Health Care

Monday - Friday - 7:30am - 5:00pm.

Must have availability for Rotating Saturdays - 7:00am - 4:30pm.

Bilingual Required: Spanish and or Portuguese Preferred.

The Patient Services Ambassador (PSA) serves as an advocate and customer service representative for our patients and visitors. The PSA will assist all departments with wheelchair transports, patient vehicle transportation (via Lyft or cab), navigating patients through the facility, and translating non-medical information for employees and patients.

Reasonable Accommodations

• Provide patients and visitors with a positive first impression of NBCH by extending a cordial welcome, answering questions, and assisting with other requests.
• Frequently check with patients in department waiting rooms to answer questions, provide estimated wait times, and help them resolve any questions they may have.
• Coordinate patient transports with Public Safety Officers via radio and assist with wheelchair transports as needed.
• Ensure that the waiting area is clean and free from debris or trash left by patients or visitors. Wipes down chairs, counters and other surfaces several times during each shift.
• Listen to patient concerns and complaints; file all feedback reports to the Patient Care Advocate. Share the Patient Advocate's contact information with patient when needed.
• Answer questions and refer patients/visitors to the appropriate resources.
• Communicate with Public Safety staff to help identify any potential security risks.
• Assist with housekeeping and general operations as needed.

Qualifications Required Knowledge & Skills

• Customer service skills, including de-escalation techniques
• Excellent communication skills
• People-oriented and personable
• Strong problem solving skills
• Must be able to handle difficult situations in a safe and professional manner
• Verbal and written proficiency in English and Spanish and/or Portuguese is required

Required Education & Other Credentials

• Education: High School Diploma or equivalent is required
• Experience: One year of experience as a customer service representative or similar job serving customers is preferred. Health care industry experience is also a plus.
• Software/Hardware: Must possess experience using Microsoft Office Suite applications.