Patient Services Ambassador (Bilingual Required)

Greater New Bedford Community Health Center; New Bedford (MA); On-site; USD 28,000 - 32,000; Full time

Job summary

Greater New Bedford Community Health Center is seeking a Patient Services Ambassador to serve as a patient advocate and front-line customer service representative in our New Bedford clinic. The role involves assisting with wheelchair and patient transportation, guiding patients through the facility, translating non-medical information, answering questions, and coordinating with Public Safety Officers.

Qualified applicants will have a High School diploma and at least one year of customer service

Qualifications

• Education: High School Diploma or equivalent.
• Experience: One year of customer service experience preferred; healthcare experience a plus.
• Software/Tools: Proficient with Microsoft Office Suite.
• Languages: Proficiency in English and Spanish and/or Portuguese required.

Responsibilities

• Assist patients with wheelchair transports and patient transportation (via Lyft or cab).
• Navigate patients through the facility and translate non-medical information for employees and patients.
• Provide a welcoming, informative first impression and answer questions.
• Coordinate patient transports with Public Safety Officers.
• Keep waiting areas clean and free of debris; assist with housekeeping as needed.
• Share Patient Advocate contact information with patients and route feedback as needed.
• Refer patients/visitors to appropriate resources and communicate with Public Safety on safety concerns.

Skills

Customer service

Excellent communication

People-oriented

De-escalation techniques

Problem solving

English and Spanish

Education

High School Diploma

Tools

Microsoft Office

Job description

Job Details

Level: Entry

Job Location: New Bedford MA - New Bedford, MA 02740

Position Type: Full-Time/Part-Time

Education Level: High School

Salary Range: $20.00 - $23.19 Hourly

Job Category: Health Care

Monday - Friday - 7:30am - 5:00pm.

Must have availability for Rotating Saturdays - 7:00am - 4:30pm.

Bilingual Required: Spanish and or Portuguese Preferred.

The Patient Services Ambassador (PSA) serves as an advocate and customer service representative for our patients and visitors. The PSA will assist all departments with wheelchair transports, patient vehicle transportation (via Lyft or cab), navigating patients through the facility, and translating non-medical information for employees and patients.

Reasonable Accommodations

• Provide patients and visitors with a positive first impression of NBCH by extending a cordial welcome, answering questions, and assisting with other requests.
• Frequently check with patients in department waiting rooms to answer questions, provide estimated wait times, and help them resolve any questions they may have.
• Coordinate patient transports with Public Safety Officers via radio and assist with wheelchair transports as needed.
• Ensure that the waiting area is clean and free from debris or trash left by patients or visitors. Wipes down chairs, counters and other surfaces several times during each shift.
• Listen to patient concerns and complaints; file all feedback reports to the Patient Care Advocate. Share the Patient Advocate's contact information with patient when needed.
• Answer questions and refer patients/visitors to the appropriate resources.
• Communicate with Public Safety staff to help identify any potential security risks.
• Assist with housekeeping and general operations as needed.

Qualifications Required Knowledge & Skills

• Customer service skills, including de-escalation techniques
• Excellent communication skills
• People-oriented and personable
• Strong problem solving skills
• Must be able to handle difficult situations in a safe and professional manner
• Verbal and written proficiency in English and Spanish and/or Portuguese is required

Required Education & Other Credentials

• Education: High School Diploma or equivalent is required
• Experience: One year of experience as a customer service representative or similar job serving customers is preferred. Health care industry experience is also a plus.
• Software/Hardware: Must possess experience using Microsoft Office Suite applications.