Patient Experience Concierge

Milwaukee Succeeds; Waukesha (WI); In loco; USD 32.000 - 44.000; Tempo pieno

Descrizione del lavoro

Sixteenth Street Community Health Centers in Waukesha is seeking a Patient Experience Advocate to greet patients, manage front desk tasks, and support clinic flow. The role requires bilingual Spanish/English or Hmong/English, strong communication, and the ability to multitask in a high-stress environment while following HIPAA guidelines.

You will assist with patient registration, scheduling, and payments, contribute to a welcoming environment, and help coordinate care with staff.

Competenze

• High school diploma or GED required.
• Successful completion of in-house training/orientation.
• Medical experience in a clinic or hospital helpful.
• Friendly, dynamic communicator with multitasking ability in a high-stress environment.
• Leadership and assertiveness skills.
• Clear voice and pleasant presentation.
• Familiarity with computers helpful.
• Bilingual Spanish/English or Hmong/English required.

Mansioni

• Greets and direct patients warmly upon arrival.
• Manages front desk tasks including check-in and registration.
• Upholds HIPAA and clinic guidelines.
• Collects copayments and maintains billing receipts.
• Assists with appointment scheduling and patient inquiries.
• Directs patients to exam rooms to maintain flow.
• Supports patient surveys and forms completion.
• Advocates for patients and facilitates access to services.
• Maintains lobby cleanliness and professional appearance.
• Uses EPIC work queues as assigned.
• Assists with onboarding of new staff.
• Communicates issues to improve customer service and processes.
• Performs other duties as assigned.

Conoscenze

Friendly communicator

Multi-tasking

Leadership

Clear voice

Customer service

Diversity sensitivity

Bilingual

Formazione

High school diploma or GED

Strumenti

EPIC

Computer literacy

Descrizione del lavoro

Sixteenth Street Community Health Centers in Waukesha is seeking a Patient Experience Advocate to greet patients, manage front desk tasks, and support clinic flow. The role requires bilingual Spanish/English or Hmong/English, strong communication, and the ability to multitask in a high-stress environment while following HIPAA guidelines.

You will assist with patient registration, scheduling, and payments, contribute to a welcoming environment, and help coordinate care with staff.