Bilingual Patient Concierge

IWS Family Health; Chicago, Northern (IL, KY); Hybrid; USD 25,000 - 29,000; Full time

Benefits offered by this job

PTO

Paid holidays

Health insurance

Dental insurance

Life insurance

Disability insurance

Vision insurance

403(b) plan

Job summary

IWS Family Health is expanding to add a third location in 2026 and seeks a bilingual Patient Support Specialist to warmly welcome families onsite and coordinate patient registration. You will support enrollment, insurance updates, payments, and appointment scheduling while ensuring accurate documentation in our systems.

Qualifications include a high school diploma, 2 years in a clinical or customer service role, and fluency in English and Spanish.

Qualifications

• High school diploma or equivalent required.
• Two years of experience in a clinical or customer service role.
• Fluent in English and Spanish.
• Excellent customer service and communication skills.

Responsibilities

• Serve as the first point of contact for patients.
• Welcome patients and collect demographic and insurance data.
• Assist with Medicaid and benefit applications.
• Coordinate patient appointments and follow-up care.
• Support patient portal enrollment and collect payments.

Skills

Bilingual

English/Spanish

Customer service

Microsoft Office

EHR systems

Appointment coordination

Payments collection

Education

High school diploma

Tools

Microsoft Office

Electronic Health Records (EHR)

Job description

IWS Family Health is expanding to add a third location in 2026 and seeks a bilingual Patient Support Specialist to warmly welcome families onsite and coordinate patient registration. You will support enrollment, insurance updates, payments, and appointment scheduling while ensuring accurate documentation in our systems.

Qualifications include a high school diploma, 2 years in a clinical or customer service role, and fluency in English and Spanish.