Patient Support Specialist

IWS Family Health; Chicago, Northern (IL, KY); Hybrid; USD 25,000 - 29,000; Full time

Benefits offered by this job

PTO

Paid holidays

Health insurance

Dental insurance

Life insurance

Disability insurance

Vision insurance

403(b) plan

Job summary

IWS Family Health is expanding to add a third location in 2026 and seeks a bilingual Patient Support Specialist to warmly welcome families onsite and coordinate patient registration. You will support enrollment, insurance updates, payments, and appointment scheduling while ensuring accurate documentation in our systems.

Qualifications include a high school diploma, 2 years in a clinical or customer service role, and fluency in English and Spanish.

Qualifications

• High school diploma or equivalent required.
• Two years of experience in a clinical or customer service role.
• Fluent in English and Spanish.
• Excellent customer service and communication skills.

Responsibilities

• Serve as the first point of contact for patients.
• Welcome patients and collect demographic and insurance data.
• Assist with Medicaid and benefit applications.
• Coordinate patient appointments and follow-up care.
• Support patient portal enrollment and collect payments.

Skills

Bilingual

English/Spanish

Customer service

Microsoft Office

EHR systems

Appointment coordination

Payments collection

Education

High school diploma

Tools

Microsoft Office

Electronic Health Records (EHR)

Job description

IWS Family Health, a community health center providing preventive health care services to children and families, is looking for a bilingual Patient Support Specialist to help grow our practice as we add a third location in 2026. This position will support our team by providing a warm welcome to families onsite and coordinating patient registration.

What You Will Do:

This role serves as the first point of contact for patients. Key responsibilities include:

• Welcoming patients
• Updating demographic and insurance information
• Assisting with Medicaid and benefit applications
• Coordinating patient appointments and follow-up care
• Supporting patient portal enrollment
• Collecting payments
• Ensuring accurate documentation and daily reconciliation of patient encounters.

What You Will Bring:

At a minimum:

• High school diploma
• Two years of experience in a clinical or customer service position
• Fluent in English and Spanish
• Excellent customer service and communications skills

The ideal candidate is customer-focused, organized, comfortable using Microsoft office and electronic health record systems, and committed to helping patients access the care and resources they need.

Compensation and Benefits

The rate for this position is $18.00 - $21.00 per hour depending on experience. IWS Family Health provides a competitive salary and benefits plan, including generous Paid Time Off (PTO), paid holidays, health, dental, life, disability and vision insurance options, a medical expense reimbursement plan, and a 403(b) option.

Organizational Overview

IWS Family Health (IWS) is a more than 100-year-old organization dedicated to helping children and families grow healthy, strong, and confident by providing trusted, high-quality, coordinated healthcare. At IWS, we envision a community where every child and family thrives with healthy bodies and minds.

Our Logan Square location offers full-service care including pediatrics, family medicine, behavioral health, dental services, and more. Our new pediatric site in Dunning extends our reach, and we’re excited to soon open our third location in Belmont Cragin.

We recognize that health is not one-dimensional. It’s complex. It’s personal. It involves the body, the mind, the community, and often, social and economic realities that cannot be ignored. That’s why we’ve embraced an integrated approach that meets children and families where they are—one that blends complementary healthcare services into a coordinated, person-centered model of care for better outcomes.

We are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to any protected characteristic under applicable law. We provide reasonable accommodations for qualified individuals with disabilities and for religious practices and beliefs.