Bilingual Patient Care & Scheduling Coordinator

Legacy Oral & Facial Surgery; Hickory (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, Vision, LifeInsurance

401(k) plan

Paid Time Off and holiday pay

Competitive pay

Job summary

Legacy Oral & Facial Surgery is seeking a professional Patient Care Coordinator to manage front-office operations and deliver an exceptional patient experience. You will welcome patients, handle calls, schedule appointments, maintain records, and manage financial interactions.

Responsibilities include triaging inquiries, discussing treatment plans and insurance, documenting payments, and coordinating doctor and hygiene schedules to maximize utilization.

Qualifications

• Bilingual Spanish speaking required.
• Detail-oriented with strong organizational skills.
• Excellent typing skills and proficient in typing accuracy.
• Experience in dental/medical insurance verification.
• Must be willing to complete a background check.

Responsibilities

• Serve as first point of contact, answering calls and patient requests professionally.
• Triage inquiries and escalate to Practice Manager when needed.
• Review treatment plans, insurance coverage, and patient balances.
• Document co-pays, deductibles, and out-of-pocket expenses.
• Process and record payments in person, by mail, or over the phone.
• Present payment options and arrange payment plans per protocols.
• Optimize daily schedule for doctor and hygiene appointments.
• Schedule follow-ups and update patient records.
• Verify radiographs, labs, and patient information before visits.
• Ensure required medical clearances are obtained prior to appointments.
• Assist Team Lead with administrative tasks and other duties.

Skills

Bilingual Spanish

Detail-oriented

Typing skills

Excellent communication

Team player

Time management

Punctual

Willing to learn

Background in insurance verification

Background check required

Education

High School Diploma or equivalent

Tools

Office 365

Microsoft Teams

Job description

Legacy Oral & Facial Surgery is seeking a professional Patient Care Coordinator to manage front-office operations and deliver an exceptional patient experience. You will welcome patients, handle calls, schedule appointments, maintain records, and manage financial interactions.

Responsibilities include triaging inquiries, discussing treatment plans and insurance, documenting payments, and coordinating doctor and hygiene schedules to maximize utilization.