Dental Treatment Coordinator: Patient Care & Scheduling

Legacy Oral & Facial Surgery; Asheville (NC); Hybrid; USD 33,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k)

Paid time off

Holiday pay

Competitive pay

Job summary

Legacy Oral & Facial Surgery in Asheville, NC seeks a dedicated Treatment Coordinator to guide patients through treatment planning, insurance review, and patient balances with clear explanations.

You will manage the daily schedule, coordinate appointments, verify insurance, and ensure hygiene recare follow-ups while delivering compassionate, patient-centered care.

Two years of dental experience is preferred; bilingual candidates are welcome; strong communication and multitasking are essential.

Qualifications

• Two years of dental experience is preferred.
• Dental insurance knowledge is required.
• Bilingual, preferred.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks efficiently and effectively.

Responsibilities

• Serve as the first point of contact for patients, welcoming them warmly and addressing their needs professionally.
• Answer phone calls, triage issues, and handle patient requests, concerns, and complaints in a friendly and efficient manner.
• Discuss treatment plans, insurance coverage, and patient balances clearly with patients.
• Schedule appointments and manage the daily schedule to optimize efficiency and capacity.
• Ensure all hygiene patients are scheduled for follow-up appointments at the end of their visit.
• Work on continuing care and overdue treatment lists, contacting patients promptly once preauthorization is received from insurance.
• Determine patient co-pays, deductibles, and other expenses prior to appointments and document them accurately.
• Accept and record payments made at the time of service, via mail, and over the telephone.
• Present payment options to patients with third-party services and make necessary arrangements according to practice protocols.
• Ensure all necessary radiographs, lab cases, paperwork, and other information are updated and complete prior to patient appointments.
• Verify that medical clearances are received if needed before appointments.
• Ensure all insurance is verified prior to appointments.
• Send requested records to patients and update patient files.
• Check in lab cases and document appointments with pertinent information.
• Perform any other duties as assigned.

Skills

Phone skills

Scheduling

Job description

Legacy Oral & Facial Surgery in Asheville, NC seeks a dedicated Treatment Coordinator to guide patients through treatment planning, insurance review, and patient balances with clear explanations.

You will manage the daily schedule, coordinate appointments, verify insurance, and ensure hygiene recare follow-ups while delivering compassionate, patient-centered care.

Two years of dental experience is preferred; bilingual candidates are welcome; strong communication and multitasking are essential.