Patient Care Coordinator

Legacy Oral & Facial Surgery; Hickory (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, Vision, LifeInsurance

401(k) plan

Paid Time Off and holiday pay

Competitive pay

Job summary

Legacy Oral & Facial Surgery is seeking a professional Patient Care Coordinator to manage front-office operations and deliver an exceptional patient experience. You will welcome patients, handle calls, schedule appointments, maintain records, and manage financial interactions.

Responsibilities include triaging inquiries, discussing treatment plans and insurance, documenting payments, and coordinating doctor and hygiene schedules to maximize utilization.

Qualifications

• Bilingual Spanish speaking required.
• Detail-oriented with strong organizational skills.
• Excellent typing skills and proficient in typing accuracy.
• Experience in dental/medical insurance verification.
• Must be willing to complete a background check.

Responsibilities

• Serve as first point of contact, answering calls and patient requests professionally.
• Triage inquiries and escalate to Practice Manager when needed.
• Review treatment plans, insurance coverage, and patient balances.
• Document co-pays, deductibles, and out-of-pocket expenses.
• Process and record payments in person, by mail, or over the phone.
• Present payment options and arrange payment plans per protocols.
• Optimize daily schedule for doctor and hygiene appointments.
• Schedule follow-ups and update patient records.
• Verify radiographs, labs, and patient information before visits.
• Ensure required medical clearances are obtained prior to appointments.
• Assist Team Lead with administrative tasks and other duties.

Skills

Bilingual Spanish

Detail-oriented

Typing skills

Excellent communication

Team player

Time management

Punctual

Willing to learn

Background in insurance verification

Background check required

Education

High School Diploma or equivalent

Tools

Office 365

Microsoft Teams

Job description

Description

Legacy Oral and Facial Surgery is seeking a professional, courteous, and self-motivated Patient Care Coordinator to manage front-office operations and deliver an exceptional patient experience. This role involves welcoming patients, handling phone calls, scheduling appointments, maintaining records, and managing financial interactions.

Essential Duties:

• Serve as the first point of contact, answering phone calls and addressing patient requests, concerns, and needs in a professional, friendly manner.
  
• Triage patient inquiries and escalating issues to the Practice Manager when necessary.
  
• Review and discuss treatment plans, insurance coverage, and patient balances to ensure patients understand their financial responsibilities.
  
• Accurately determine and document co-pays, deductibles, and out-of-pocket expenses for patients' upcoming appointments.
  
• Process and record payments made in person, by mail, or over the phone.
  
• Present payment options to patients and arrange payment plans according to practice protocols.
  
• Monitor and optimize the daily schedule for efficiency and productivity, coordinating both doctor and hygiene schedules to meet utilization goals.
  
• Ensure follow-up appointments are scheduled for all hygiene patients and update records as needed.
  
• Maintain continuing care and overdue treatment lists, scheduling preauthorized treatment promptly once insurance approvals are received.
  
• Verify that all necessary radiographs, lab cases, paperwork, and patient information are complete and up-to-date before appointments.
  
• Ensure any required medical clearances are obtained prior to patient appointments.
  
• Send requested records to patients and update patient files.
  
• Check in lab cases and update records with relevant information.
  
• Support the Team Lead with additional administrative tasks as required.
  
• Perform other duties as assigned.
  

Key Qualifications:

• Bilingual Spanish speaking required
• Detail-oriented, with strong organizational skills
• Excellent typing skills
• Proficient in Microsoft Office, including Office 365 and Teams
• Strong communication skills (verbal and written)
• Team player with a flexible, self-motivated attitude
• Ability to manage time effectively in a fast-paced environment
• Strong work ethic, punctual, and dedicated
• Willingness to learn and accept constructive criticism
• Background in dental and medical insurance verification
• Must be willing to complete a background check

Education & Experience:

• High School Diploma or equivalent
• Experience in the dental or oral surgery field, with knowledge of insurance, OMSVision, and Office 365

Benefits:

• Medical, Dental, Vision, and Life Insurance
• 401(k) plan
• Paid Time Off and holiday pay
• Competitive pay

Schedule:

• Monday - Thursday: 7:45 AM - 5:00 PM
• Friday: 7:45 AM - 2:00 PM